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Field Marketing Coordinator - Washington, United States - Caesars Entertainment
Description
Job Description
Caesars Digital is looking for an ideal candidate to administer, host and provide world-class service to guests attending Caesars Digital hospitality events.
In this role you will work to ensure full maximization of Caesars Digital hospitality assets, ensuring guest attendance and all event logistics run smoothly and guests enjoy their premium experience.
A successful candidate will operate in a highly collaborative way and deliver on Caesars service promise, while be held accountable for all service opportunities that may arise.
What You'll Be DoingWork with related departments to ensure Caesars Entertainment hospitality assets for utilization maximization.
Attend and host suite nights, pre-/post-game activities and other hospitality hosted guest experiences.
Greet guests as they arrive and assist them through event providing best in class service.
Be an expert in all things Caesars Sportsbook, Caesars Palace Online and Caesars Rewards.
Work closely with guests to confirm event attendance, provide ticketing assistance and communicate any day of event updates/changes to ensure best possible guest experience.
Ensure overall guest satisfaction before, during and after hospitality event.Provide post-event recaps and key guest updates to Executive Hosts, State Leaders and other required teams.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure
Potential 5%-10% of travel
Required Qualifications
High School diploma or higher
1-2+ years minimum of hospitality and forward-facing customer service experience
Flexibility to work evenings and weekends on a schedule driven by sporting and concert events.
Passion for sports
Desire to work in a fast-paced growing industry with always increasing opportunities for growth.
Ability to be on your feet for extended periods of time
Must be able to effectively communicate with customers, showing patience and strong listening skills to understand, clarify and address any guest concerns or problems.
Approach all encounters with customers in an attentive, friendly, courteous and service-oriented manner.Ability to think independently in making decisions to maximize customer service experience.
Maintain high standards of personal appearance and grooming
May be required to lift and move boxes of equipment upwards of 50 lbs.
Strong attention to detail and ability to organize day of event logistics.
Ability to gain gaming license(s) in all applicable jurisdictions (if required)
About Us
Behold Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
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