-
Service Advisor
1 week ago
Driscoll Motor Co. Pontiac, United StatesDriscoll Motor Co., Inc. is looking for an experienced and customer-oriented Service Advisor to act as the liaison between our customers and our service technicians. · **Responsibilities**: · Greet customers promptly and warmly upon entering the service area. · Consult with mecha ...
-
Service Advisor
1 week ago
BMW of Sterling Sterling, United States**Dealership**: L0379 BMW of Sterling · **BMW of Sterling**: · Helping satisfied customers drive away with a smile on their face is what we do - **join a team focused on earning customers for life** · **Responsibilities**: · As a Service Advisor you will be responsible for initia ...
-
Service Advisor
3 days ago
Fox Grand River Novi, United StatesFox Motors has a Service Advisor opening in Novi, MI at Cadillac of Novi. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships. · KEY RESPONSIB ...
-
Service Advisor
1 week ago
Feldman Kia of Novi Novi, United StatesService Advisor at Feldman KIA of Novi · At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, op ...
-
Service Advisor-
1 week ago
Wayne Ford Wayne, United States**What We Offer** · - Competitive pay · - Opportunity for advancement - promote from within · - Full medical benefits · - Paid time off · - 401K with match · - Air conditioned shop and drive thru · **Responsibilities** · - Greets customers promptly · - Obtains customer and vehicl ...
-
Service Advisor
2 weeks ago
Office Depot Northville, United StatesProvides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer Service Advisor, Associate, R ...
-
Automotive Service Advisor
1 week ago
Subaru of Troy Troy, United States**Dealership**: L0751 Subaru of Troy · **Subaru of Troy**: · Helping satisfied customers drive away with a smile on their face is what we do - **join a team focused on earning customers for life** · **Responsibilities**: · As a Service Advisor you will be responsible for initiati ...
-
Service Advisor
2 days ago
The ODP Corporation Northville, United StatesOverview · At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advi ...
-
Service Advisor
3 days ago
The ODP Corporation Northville, United StatesOverview · At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advi ...
-
Dealership Service Advisor
1 week ago
Southeastern Equipment Co., Inc. Novi, United States**Primary Purpose of the role:** Primary purpose is to schedule day to day activities within the service department, ensuring that machines are made ready for customers and sales in a timely manner and can be repaired correctly and within a reasonable time frame as required (both ...
-
Service Advisor WestholsteinDirect
2 weeks ago
Infinity Systems Macomb, United StatesAs a team at Westholstein, we are constantly on the move and inspire our customers from the first conversation. · You win customers with your pleasant manner and enjoy digital contact? Then this is your new job. · ___ · Our team of 550 employees is dedicated to serving the needs ...
-
Service Advisor
3 days ago
Fox Buick GMC Farmington, United StatesFox Motors has a Service Advisor opening in Farmington, MI at Fox Buick GMC. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships. · KEY RESPON ...
-
Retail Service Advisor
3 days ago
The ODP Corporation Northville, United StatesOverview · At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advi ...
-
Service Advisor
2 weeks ago
Interstate Companies, Inc. Farmington, United States Regular, Full timeI-State Truck Center is looking for an experienced Parts to Service Counterperson for our Farmington, Minnesota location. We are offering highly competitive wages · Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relat ...
-
Automotive Service Advisor
1 week ago
Tuffy Tire & Auto 08052 Northville, United StatesJob Description · Job DescriptionBenefits:401(k) · Competitive salary · Dental insurance · Employee discounts · Free uniforms · Health insurance · Paid time off · Vision insurance · Benefits/PerksPaid Holidays and Paid Time Off · Careers Advancement Opportunities - we are always ...
-
Automotive Service Advisor
2 weeks ago
Tuffy Tire & Auto 08052 Northville, United StatesJob Description · Job DescriptionBenefits/PerksPaid Holidays and Paid Time Off · Careers Advancement Opportunities - we are always looking to promote from within · Flexible Scheduling with a rotating day off · Closed on Sundays · Competitive Compensation with bonus incentives · J ...
-
Automotive Service Advisor
1 week ago
Tuffy Tire & Auto 08052 Northville, United StatesJob Description · Job DescriptionBenefits/PerksPaid Holidays and Paid Time Off · Health Care Stipend · Pension Matching · Careers Advancement Opportunities - we are always looking to promote from within · Flexible Scheduling with a rotating day off · Closed on Sundays · Competiti ...
-
Disability Services Advisor
2 weeks ago
LaFontaine Chrysler Dodge Jeep Ram of Walled Lake Walled Lake, MI, United States Full timeAUTOMOTIVE SERVICE ADVISOR · Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local char ...
-
Automotive Service Advisor
2 weeks ago
LaFontaine Chrysler Dodge Jeep Ram of Walled Lake Walled Lake, MI, United States Full timeAUTOMOTIVE SERVICE ADVISOR Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charit ...
-
Automotive Service Advisor
2 weeks ago
Tuffy Tire & Auto 08028 Walled Lake, United StatesJob Description · Job DescriptionBenefits/PerksPaid Holidays and Paid Time Off · Careers Advancement Opportunities - we are always looking to promote from within · Reimbursement for any successfully completed ASE certifications · Flexible Scheduling · Closed on Sundays · Competit ...
Automotive Customer Service Advisor - Novi, United States - Pep Boys
Description
****
**Automotive Customer Service Advisor**
**Automotive Customer Service Advisor**
**Requisition ID:**
**Category:** Service Desk
**Position Summary**
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
**Duties & Responsibilities**
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customers car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
**Knowledge, Skills, and Abilities**
High school diploma or equivalent required.
Valid Drivers License.
One year of related experience in the automotive service environment.
One year of sales experience preferred.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.
**Physical Demands/Work Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
**Physical Demands**
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
