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    System Administrator, Level 1 - Annapolis Junction, United States - Independent Software

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    Description

    Job Description

    Job Description

    What you will be doing

    As a System Administrator, Level 1, you will be responsible for technical support and troubleshooting to network desktop, and /or systems hardware and software.

    Requirements:

    • Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
    • Provide remote support access through desktop mirroring and other remote access applications for worldwide sites
    • Identify, investigate, resolve, and follow-up problems brought to the help desk by users of cloud infrastructure
    • May coach and provide guidance to less-experienced professionals
    • Must be available to work the following shifts: 2pm-10pm Mon-Fri Shift or 3pm-11pm Mon-Fri Shift
    • Must be able to train Mon-Fri 6am-2pm for approximately the first 2-4 months

    Experience and Education:

    High School or GED and 10 years experience or a Bachelors degree and 5 years of experience.

    Certification:

    IAT Level 1 certificate is required within 6 months of start date

    Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

    Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

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