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Manager of Quality Improvement - Smithfield, United States - Neighborhood Health Plan of RI
Description
Job DetailsJob Location
Smithfield, RI - Smithfield, RI
Position Type
Full Time
Education Level
Bachelors Degree
Travel Percentage
Occasional
Job Shift
Daytime
Job Category
Management
Description
The Manager of Quality Improvement supports the Senior Manager of Quality Improvement and Accreditation by leading the identification and design of company-wide quality improvement (QI) efforts and provides direction to the implementation of QI efforts through cross-functional work teams, department workgroups and/or other ad hoc teams.
This position leads the company in attaining National Committee for Quality Assurance (NCQA) accreditation at the highest level of performance for Medicaid, Medicare and commercial products.
This position leads the organization's efforts to obtain the highest level of performance for the RI Medicaid product in the NCQA Medicaid Health Plan Ratings.
This position supports the company's efforts for obtaining the Network Plan and the Benefit Determination and Utilization Review Certifications through the Office of the Health Insurance Commissioner.
This position supports the Senior Manager of QI and Accreditation in the oversight of delegated activities related to quality improvement and ensurescomprehensive oversight and monitoring of the delegate.
Duties and Responsibilities
Responsibilities include, but are not limited to, the following:
Works with internal standing committees and inter-departmental work groups to identify and prioritize innovation and improvement opportunities. Helps align senior leader support for suggested organizational changes/projects and presentation to selected audiences
Provides subject matter expertise in support of the agenda and work of quality improvement committees
Engage in on-going performance management of staff including coaching, mentoring, development, training and succession planning to include hiring and termination decisions
Serves as the subject matter expert on models for quality improvement methods, standards, and applications, and for data management and display related to QI
Assists other departments with business process/quality improvement projects
Leads successful NCQA accreditation surveys, including but not limited to oversight of the NCQA application, accreditation processes, and electronic submission of documentation via the NCQA Interactive Survey System (ISS)
Supports the analysis of annual HEDIS data and the information on performance from NCQA Health Plan Stars Rating
to help identify high-priority improvement and innovation opportunities for the organization
Leads cross-functional inter-departmental team which plans, organizes, coordinates and identifies improvement opportunities in support of continued NCQA "accredited"
level of accreditation and achievement of highest level of NCQA Health Plan Stars Rating for Medicaid, Medicare and commercial products
Responsible for the organization's bi-annual filings with the Office of the Health Insurance Commissioner (OHIC) to obtain Network
Plan and the Benefit Determination and Utilization Review Certifications
Responsible for the "Material Modification" of the organization's OHIC Network Plan and Benefit Determination and Utilization Review Certifications
Maintains current knowledge of all present and future quality mandates from regulatory bodies including NCQA, Executive Office of Health and Human Services, Centers for Medicare and Medicaid Services and other regulatory bodies
Other duties as assigned
Corporate Compliance Responsibility - As an essential function, responsible for complying with Neighborhood's Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies and procedures as it applies to individual job duties, the department, and
the Company. This position must exercise due diligence to prevent, detect and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents
Qualifications
Required:
Bachelor's degree in Business Administration, Health Care Administration, Public Health or related field
Five (5) years' experience in a managed care organization or a health care-related organization, including experience with Medicaid and/or commercial lines of business
Two (2) or more years of direct experience facilitating and/or leading quality improvement or business process improvement efforts, preferably related to health care
Two (2) or more years of experience overseeing teams/management experience
Experience with NCQA accreditation survey requirements for health plan with HEDIS specifications, and with state and federal health care regulations applicable to managed care organizations
Experience in providing leadership to formal and informal group processes supporting priority setting and program implementation
Experience in management and supervision of staff, including staff with technical responsibilities
Must be detailed-oriented, able to exercise sound judgment in making decisions, able to work independently in a flexible environment and able to manage multiple projects in an efficient, timely manner
Strong ability to conduct both quantitative and qualitative analysis and identify opportunity for improvement as well as activities to address the opportunities
Strong ability to represent the company in statewide initiatives
Strong presentation, project management, interpersonal and oral and written communication skills
Strong ability to foster an environment of learning and empowerment
Strong computer skills required (Excel, Word, PowerPoint, MS Project research)
Preferred:
Masters degree in Business Administration, Health Care Administration, Public Health or related field
Demonstrated experience with Medicare Stars
National Association of Healthcare Quality certification as a
Certified Professional in Healthcare Quality/Organizational Excellence (CPHQ/OE)
or similar QI training
Neighborhood Health Plan of Rhode Island is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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