- Profit Shares
- Comprehensive Medical, Dental, and Prescription plan
- Life Insurance
- Vacation, Sick and Personal Paid Time Off (PTO)
- Career Advancement Opportunities
- Bachelor's degree
- Any Salesforce Certifications
- This role requires expertise in at least, these Salesforce areas:
- An understanding of sales processes and underlying Salesforce technologies, such as apex triggers and SOQL, would be useful but is not mandatory for the role.
- Solutionoriented and detailed in their work with the ability to notice problems, propose solutions, and help execute quickly.
- Excellent organizational, verbal, and communication skills; collaborate openly and effectively with the team members; facilitates multidirectional information flow.
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Remote Customer Support Engineer - Wilmington, United States - Insight Global
Description
A long-term client of Insight Global is looking to hire on a Customer Support Engineer to sit remotely in either Florida or Texas.
The manager is looking for a highly motivated self-starter, with experience in an application/software customer support role, who works well with little supervision.
Case management, technical troubleshooting, reproducing reported bugs, and software configuration should be part of your skillset.Excellent written English is required, as professionalism and helpfulness are key when creating clear and concise knowledge base articles and communicating via email to client.
This person must be comfortable with jumping on a call with clients to walk through issues or clearly document how to use product's features.
This individual should possess a genuine interest in technology and problem solving and enjoy helping others to learn and succeed.
This is a hands-on role responding to support cases over email, phone, or virtual meeting. Case work ranges from account setup questions, product training issues, and technical troubleshooting. Some cases may require thorough investigation, reviewing debug logs, or testing locally to recreate the issue. Caseload will vary. During busy times it is important to work quickly and accurately so that customers get timely responses. There will also be less busy times which you'll use to catch up with admin and background tasks.About the company:
This company is a growing, employee-owned small SaaS business, responsible for a popular Salesforce application called Distribution Engine.
As you can tell from our reviews on the AppExchange, we take great care to look after our customers, to help them setup the tool, and troubleshoot related Salesforce issues.
Additional Company Points:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
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Plusses:
o Assignment rules
o Reports and Dashboards
o Flow
Soft Skills:
