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Customer Support Specialist
1 week ago
Freightek LLC San Francisco, United StatesTristique tellus feugiat sagittis mattis ut ipsum amet enim gravida lectus accumsan scelerisque lectus at anon nibh rutrum at eget sed. · Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sagittis, ut nec morbi sagittis turpis mauris, pulvinar in. Vulputate ut mauris non a ...
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Lab Support Specialist
2 weeks ago
Flagship Facility Services LLC San Mateo, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · $24.73 per hour $24.73 per hour · **Job Summary**: · Interested in a career in the Biotech/Pharma/Life Sciences Industry? ...
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Peer Support Specialist
1 week ago
Xelerate San Carlos, United StatesXelerate is hiring **Peer Support Specialists **for a leader in Behavioral and Mental Health Looking to help people in a meaningful way? Passionate about Mental Health? Then this is the opportunity for you See the details for this position below: · Shifts · - 7 AM to 3:30 PM · - ...
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IT Support Specialist
1 week ago
Zuora Redwood City, United StatesCompany Overview · At Zuora, we do Modern Business. We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by bui ...
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Peer Support/crisis Specialist
1 week ago
Xelerate San Carlos, United StatesLocation: 1692 El Camino Real, San Carlos, CA 94070 · Shifts: · - 7:00 AM to 3:30 PM, 3:00 PM to 11:30 PM, or 11:00 PM to 7:30 AM · - Full-time Sunday through Thursday OR Tuesday through Saturday · - Part-time Friday through Saturday OR Sunday through Monday · Pay: $19.80/hr to $ ...
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Sales Support Specialist
3 weeks ago
Nevro Corp. Redwood City, United StatesAbout Nevro: · Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. The company is focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. · ...
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IT Support Specialist
2 weeks ago
Penn State University University Park, United States**JOB DESCRIPTION AND POSITION REQUIREMENTS**: · **Level: Support** · **Shift: 3rd Shift (Monday - Friday 11PM - 7:30AM, Eastern Standard Time)** · **Salary: $42,000 - $46,000** · **Application Requirements: To be considered applicants must submit both resume and cover letter at ...
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IT Support Specialist
3 days ago
Infinity Ventures Atherton, United StatesAbout the Company · With a true passion for providing excellent IT services, we have been successfully implementing complex IT projects for our clients for over 20 years. Whether it's IT infrastructure, cloud services, or managed services, we are strategic and digitalization part ...
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IT Support Specialist
3 weeks ago
Sony Interactive Entertainment, Inc. San Mateo, United StatesRespond to local and remote end user support requests via chat, email, phone, and tickets. Quickly identify, research, and resolve issues. Experience with ServiceNow a plus. Duties include, software /hardware troubleshooting, part replacement, system Support Specialist, IT, Suppo ...
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Sales support specialist
3 weeks ago
Stellar Enterprises New Baden, United StatesAre you looking for a work environment that promotes teamwork every day? Do you value versatility and variety over routine? As a (Junior) Sales Administrator (m/f/d) at Erhardt & Fischer, you will represent our successful service company. We are passionate about implementing our ...
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Support Specialist
2 weeks ago
Opyacare San Mateo, United States**Opya, Inc.** · **Support Specialist** · **San Mateo, CA - Full Time** · Job purpose Opyas mission is to help as many children and families impacted by autism as possible. We are looking for a mission-driven team member to be the Credentialing Coordinator for our multi-region ...
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Lab Support Specialist
3 days ago
Flagship Facility Services LLC South San Francisco, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · The pay rate or range for this position is: $ $24.73 per hour · **Job Summary**: · Interested in a career in the Biotech/P ...
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IT Support Specialist
1 week ago
PlayStation Global San Mateo, United StatesWhy PlayStation? · PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlaySta ...
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Peer Support/crisis Specialist
1 week ago
Xelerate Redwood City, United StatesShifts: · - 7:00 AM to 3:30 PM, 3:00 PM to 11:30 PM, or 11:00 PM to 7:30 AM · - Full-time Sunday through Thursday OR Tuesday through Saturday · - Part-time Friday through Saturday OR Sunday through Monday · Pay: $19.80/hr to $23.85/hr · **Duties**: · - Utilize a specially equippe ...
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IT Support Specialist
1 week ago
Sony Interactive Entertainment Inc. San Mateo, United StatesPlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed ...
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Support Specialist
3 days ago
Velocity Enterprises Los Gatos, United StatesLos Gatos, starting immediately For our team in "Technology and Support", we are looking for a support specialist (m/f/d) for technical customer support of our Lexware products at our location in Los Gatos (with remote option). WHAT YOU CAN EXPECT: You will solve challenging tech ...
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IT Support Specialist
1 week ago
IMedia Technology Centerville, United StatesEntry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we'd like to hear from you too · **Here's why working at iMedia is good for your car ...
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IT Support Specialist
2 weeks ago
Sony Playstation SanMateo, United StatesWhy PlayStation? · PlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStat ...
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School Support Specialist
2 weeks ago
BrightBee LLC East Palo Alto, United States**About Us**: · BrightBee is an educational technology startup revolutionizing how K-12 schools engage with paraprofessionals and classified staff. Our mission is to create a future where schools thrive, and workers have the support they need to prosper and grow. If you have expe ...
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IT Support Specialist
4 days ago
Geopaq Logic San Jose, United States**Job Title: IT Technician** · **Location: San Jose, CA 95134** · **Contract: 6+ Months** · **Timings: 9am - 6pm** · **Responsibility**: · - Installing and configuring hardware and software components to ensure usability. · - Rack and stacking Server, lifting up to 50lb weight. · ...
Senior Technical Support Specialist - San Mateo, United States - Skydio
Description
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation.
About the role:
As a Senior Technical Support Specialist, you will work in a small team of high-performing individuals who provide drone and cloud feature deep diagnostics and advisory services to Skydio's growing Enterprise and Federal customers.
You'll combine your relevant experience with hands-on Skydio product knowledge to help keep Skydio customers' pilots flying, and our engineering and marketing teams plugged into the customer experience.
You'll work daily with hardware and software components that may involve on-device firmware troubleshooting, mission usage / configuration optimization, and 1st / 3rd party cloud network issue diagnostics.
Utilizing log analysis, existing incident tickets and internal documentations, you will use your technical troubleshooting skills to determine the root cause of various flight issues, provide mitigation recommendations to customers, and collaborate with product teams to achieve issue resolutions.
Location:
U.S. remote or hybrid/onsite at our HQ in San Mateo, CA
How you'll make an impact:
Be the conduit between Skydio and our Enterprise and Federal customers with the ability to address all advanced technical support questions our customers may have in a timely manner
Work with Product and Engineering teams to communicate and elevate the customers "voice" to internal stakeholders and prioritize and understand development timelines
Develop effective triage and resolution techniques to reduce the number of technical escalations into Product and Engineering teams
Be a domain expert on Skydio products and subsystems down to the component level, and proactively seek clarity with internal stakeholders when you need additional insight or clarity
Work closely with Customer Success to provide priority response playbooks and after-action reporting (AAR)
Be flexible:
Willing and enthusiastic to work on multiple projects, both tactical and strategic as needed
Requirements :
Willing to travel 10-20% of the working year
Experience working in the military/defense space or direct experience working with defense customers
U.S. Citizenship
What makes you a good fit:
Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows
UAS/UAV/drone experience
Experience in technology companies serving Skydio's focus markets: Federal, State & Local Government, or Large Enterprise (Construction, Utilities, Telecommunications, etc.)
4+ years of experience in B2B operational, technical, or customer-facing success or support roles
Experience using the Linux/Windows/macOS shell and basic utilities
Experience with scripting languages such as Bash, PHP, Python
Experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST)
Strong understanding of Network Security and IPsec implemented across multiple networks
Experience with optimizing media streaming over mixed wireless networks
Experience in troubleshooting and optimizing network connected devices running over WiFi meshed and carrier mobile network
Familiarity with RMA, spares, logistics or other repair workflows
Value Added Reseller (VAR) or OEM Partner support Ops/Program experience
Experience working with Salesforce Service Cloud case management and Jira bug tracking
Assertive self-starter with excellent interpersonal and written communication skills
Willing to work flexible hours and schedule, including after-hours and weekend support on rotation or as-needed basis, while communicating with the other distributed Skydio teams
Experience working cross-functionally across engineering, ops, product, and go-to-market teams
A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape
Compensation Range :
The annual base salary range for this position is $70,000 - $95,000*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives and stipends.
*For some positions the pay may be dependent upon the individual's regional location.#LI-TN1
#LI-remote
At Skydio we believe that diversity drives innovation.
We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.
We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee's race, color, ethnicity, national origin, citizenship, sex/gender (including pregnancy, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti-discrimination laws.
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Senior Technical Support Specialist professionals in San Mateo
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Michele Borovac
Marketing Communications and PR Leader