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    Lead Retail Associate, Retail Associate - Chicago, United States - Asurion

    Asurion
    Asurion Chicago, United States

    3 weeks ago

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    Description

    ****

    **Lead Retail Associate, Retail Associate**

    **Job Description**

    Lead Retail Associate, Electronics Repair

    For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

    We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

    **What you will be doing:**

    The Lead Tech supports the Store Lead by overseeing inventory, conducting buybacks/RMAs, and provides training to the Back of the House team to ensure everyone is fully trained and equipped to handle all BOH functions.

    **Essential Duties and Responsibilities:**

    Accountable for all repairs done in house

    Accountable for managing back of house and supervising other staff techs

    Accountable for maintaining SLAs on TAT for repairs

    Accountable for ramping new Techs to proficiency

    Ability to perform repairs on all devices

    Accountable for ensuring parts are available (ordering, receiving all POs and items)

    Account for repair bounce

    Can fill in for the Store Lead if the store Lead is away

    Perform routine inventory counts- reconciliation for all shrink and discrepancies to the store lead

    Bring experience to consistently support sales of the Connected Home product and Serve, Solve, and Sell on every customer interaction

    Ensures back of house understands the details of the Connected Home product, how to gain an understanding of the customers technology, and how to offer and sell protection/tech support solutions to customers to meet their needs

    Perform and support the achievement of personal and team goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values

    Ensures all new process tools and procedures are rolled out for back of the house

    Ensures all BOH trainings are completed by technicians

    Ability to coach employees on a day to day basis.

    Ensure all active WOs are addressed by the end of the day.

    Accountable for all Buybacks and RMAs

    Owns BOH cleanliness

    Ensures PPE supplies are ordered and utilized

    Ensures safety standards are in place and met

    Ability to coach and sell products and services, including the Connected Home product

    **Heres what youll bring to the team:**

    Communication and Superior Customer Service

    Global & Cultural Awareness

    Relationship Management

    Sales Experience Preferred

    The Lead Tech will support the Store Lead in coaching and training the technician staff

    This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

    While performing the duties of this job, the employee is regularly required to communicate with customers and navigate throughout the store occasionally listing large items up to 35 pounds

    This is a full-time position. Days and hours of work are Monday through Sunday, 8 a.m. to 10:00 p.m.

    No travel is expected for this position. On rare occasions, travel could occur for training purposes.

    1 year or more of Retail supervisory experience or equivalent

    Inventory supervisory experience; inventory counts, live inventory management or equivalent

    Proficient in Microsoft Office with an emphasis on Excel

    Proficient in communicating effectively and professionally through email with clients and colleagues

    6 months or more of smartphone repair experience or equivalent

    Outstanding customer service skills

    Excellent technical, problem solving, and analytical skills

    Exceptional organizational skills

    Strong written and oral communication skills

    Work well in a team environment

    Ability to work flexible hours, including weekends and holidays

    High school diploma or GED PREFERRED QUALIFICATIONS

    **We take care of you (benefits/perks):**

    Competitive pay and benefits including health, dental, and vision

    Retirement savings plan

    Paid time off

    Continuing education support

    Ongoing training to grow your skills

    **About ubreakifix**

    Since its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality all for much less than buying a new one. And most repairs can be completed while you wait From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit for more info

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