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Sugar Land

    Scheduler and Care Manager - Sugar Land, United States - Homewatch CareGivers of Sugar Land

    Homewatch CareGivers of Sugar Land
    Homewatch CareGivers of Sugar Land Sugar Land, United States

    1 week ago

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    Description

    Job Description

    Job Description
    Role:
    The Care Manager role is a qualified person who coordinates the activities and documentation of the care delivered by the agency. As Scheduler you will develop and maintain the flexible schedules of staff and caregiving engagements as well as lead direct client contact regarding shift schedules. You will develop and log knowledge of individual employees availability and skill sets in order to match them appropriately with clients' needs. Other duties include using administrative skills and responding to clients and potential clients. A desire and ability to act as a substitute caregiver is necessary from time to time. The role is expected to serve as part of the on-call rotation and weekend staffing team. A Sunday to Thursday weekly schedule is preferred. Weekend shifts are paid at a higher rate.


    Scope of Position:
    Reports to the Director of Care Operations and Director of Business Administration


    Major Responsibilities
    Scheduling staff for shifts, entering schedules into the Practice Management System, ensuring all schedules are entered and all future schedules assigned per metric


    Supporting caregiving staff re:
    on-shift care tactics and developing caregiver skills
    . Building contingency schedule plans, employing company strategies for open schedule fulfillment
    . Journaling staff performance, contributing to employee evaluation cycles
    Part of team managing incoming communications (telephone, email, mail, etc)
    Maintain and manage daily caregiver records
    . Acting upon recognized changing care concerns with clients
    . Promoting healthy communications and respect for clients living with dementia conditions
    Office, clerical activities, data entry as directed
    Support activities for management and marketing as requested to maintain the operations of the business including caregiving duties
    Be part of the on-call team rotation including periodic weekend support


    Knowledge, Skills, and Abilities Required
    Logical, problem-solving skills
    . Caregiver skills since the position may require filling-in under some circumstances
    Able to communicate effectively with caregivers and Administration and other management personnel as appropriate
    Able to use and learn scheduling software
    Software experience with Word, Excel and other applications is helpful
    Reasonably quick typewriting skills
    Thorough knowledge of the caregiver's responsibilities
    Thorough knowledge of licensing standards for home and community support services, appropriate codes and regulations as required
    Excellent interpersonal and communication skills - oral, conversational, telephone and text/written
    Strong organizational skills
    Team leadership skills for assisting with staff
    Must be highly motivated and a team player
    Able to read and understand large numbers of caregiver reports
    Able to read and understand personal care plans for each of their clients and assure their appropriate discharge
    Able to organize large amounts of information and take appropriate action
    Able to assess caregivers' skills, personalities, and interests sufficiently to provide input on good client/caregiver matches
    Able to provide knowledgeable input on policy decisions
    Demonstrate professionalism and responsiveness with prospective clients and others who may communicate with the agency
    Must pass all background screening with satisfactory results
    Must have a patient's perspective
    Ability to identify and solve problems in a timely manner
    Ability to respond promptly to client and family needs
    Must display a professional demeanor
    Must have the ability and desire to learn new things and skills.


    Physical Qualifications:

    • Able to work an minimum of 30 hours per week including some weekend hours
    • Able to bend, climb, stoop, and stand an average of 5 hours per day.
    • Able to lift 20-30 pounds.
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