Sr. ITAM Customer Success Manager - Bismarck, United States - SHI GmbH

SHI GmbH Bismarck, United States

3 weeks ago

Description

Job Summary

The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. CSM will help existing customers to maximize their investment in our ITAM programs. The position reports to the Manager – ITAM Customer Success and ultimately to the Director of ITAM Customer Success.

The SR. CSM will join the IT Asset Management department (ITAM) and will be the principal point-of-contact for an allocated set of SHI key customer accounts. Critical to success in the position will be the development of multi-contact and multi-level relationships within the customer account, including C-level sponsorship.

This position can be based either remotely or from our Somerset NJ, Austin TX, Milton Keynes UK, Paris France offices. This role may require up to 25% travel.

About Us

Founded in 1989, SHI International is an $14billion global provider of IT solutions and services. SHI currently has6,000 employees worldwide.

To learn more about SHI International Corp, visit our website:

What SHI Can Offer:

World Class Facility includes on site gyms andcafeterias

Ongoing opportunities for personal and professional growth and development due to our strong promote from withinphilosophy

Work in an up-beat, creative, and fun environment

Benefits including medical, vision, dental, 401K, and flexiblespending

Responsibilities

Includes, but are not limited to:

Renewal Responsibilities:

Actively promote the adoption of ITAM Services by SHI within both the sales team and direct with allocated customers.

Responsible for following the standard renewal process for the ITAM renewal portfolio and securing renewals from customers.

Upsell customers to add additional ITAM services.

Customer Success Responsibilities:

Work with allocated customers to present and promote ITAM Services through conference calls, on-line meetings, and face-to-face customer presentations:

Create customer proposals and statements of work for ITAM services.

Complete responses to RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base. Be an advocate for the ITAM Services Department at all times, representing the group and SHI in a professional manner.

Establish strong working relationships with end-user organizations and function as the end-users' representative on technology/business issues.

Work closely with Sales, Customer Success Manager and/or Project Management for account creations, project deletions and best practices.

Work closely with Sales, Customer Success Managers, Customer Success Specialists and/or Development to ensure appropriate follow-up.

Conduct on-line meetings and conference calls to orientate new clients, present new functionality, perform training, and collaborate with clients about concerns.

Collect feedback to provide our Product Management team with product enhancement information.

Coach and mentor other Customer Success Managers

Qualifications

Possess a bachelors degree or equivalent

Minimum of 7 years of experience in Customer Success or Field Sales, with a demonstrable track record of success in such roles (Evidence of success achieved in key customer accounts is mandatory).

Required Skills

Strong entrepreneurial spirit; a desire and willingness to "do whatever it takes"

Exceptional communication and presentation skills

Excellent sales & customer relationship skills

Good research skills and the ability to manage details

Excellent organization and time-management skills

Ability to stay self-motivated and self-directed

Willingness to adapt to changing business and technical priorities

Ability to work in a fast-paced, high-performance team environment

Strong Active Listening skills

Excellent written and verbal communication skills

Resourceful with ability to adapt quickly to changing environments

Ability to create high-quality documentation with precision

Willingness to travel as needed

Ability to work with deadlines

Meticulous attention to detail

Preferred Skills

Procurement knowledge or background

Certifications Required

The SR. CSM will have the aptitude to study and pass the following accreditations within 12 months of commencing the role:

Any LISA Training as assigned

LinkedIn learning: Leading Others Effectively

LinkedIn learning: Managing Performance

LinkedIn learning: Become a High Performer

Preferred Certifications:

Partners' and/or Industry related certifications must be maintained during employment as applicable

Additional Information

Position requires no more than 25% Travel

The estimated annual pay range for this position is $TBC- $TBC which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

FLSA: Exempt

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Job Wrapping 1

LI-Remote

Job Wrapping 2

LI-AJ15

Refer a friend to this job (https://careers-)

Need help finding the right job?

We can recommend jobs specifically for you

Job Locations US-NJ-Somerset | US-TX-Austin | US-Remote

Requisition ID

Compensation Structure Base Plus Commission Plus Bonus

Category Technical Presales/Post Sales

Sales Intern in Online Marketing

2 weeks ago

SilverTech Bismarck, United States

About the Company · Founded in 2006 in Stuttgart and since then owner-managed, we as a technology provider and digital powerhouse plan, develop and coordinate our clients' project initiatives: industry leaders, internationally operating brands, top agencies and startups. We are n ...
Commercial Technology Sales Director

3 weeks ago

Owens & Minor, Inc. Bismarck, United States Full time

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and the ...
Locum Physician

1 week ago

LocumJobsOnline Bismarck, United States Full time

LocumJobsOnline is working with Adelphi Medical Staffing to find a qualified Cardiology MD in Williston, North Dakota, 58801 · About The Position · Job Quick Facts: · • Specialty: Non-Invasive Cardiology · • Job Type: Locums Tenens · • Facility Location: Williston, ND · • Service ...
Project Manager

3 weeks ago

Gpac Bismarck, United States Full time

Project Manager Job Description · Are you ready to take the reins and steer your career to new heights? Look no further, because gpac, the premier recruitment company with over 30 years of experience, has partnered with a well-established company in the Mechanical Contractor indu ...
Future Opening: Restaurant Assistant Manager

3 weeks ago

Golden Corral Del City, United States Full time

In this entry-level, hourly management position, you are cross-trained in all skill positions within the restaurant and gain knowledge of operational tasks including ordering, receiving, storage, and menu planning. You work closely with the General and Associate Managers and comp ...
Assistant Service Center Manager

2 weeks ago

Valvoline Instant Oil Change Del City, United States

Geared for the Driven · At Oklahoma Lube Associates, L.P., a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change e ...
Cook

3 weeks ago

Golden Corral Del City, United States Part time

At Golden Corral, we know that successful people are the foundation of our very successful family dining restaurant chain company. We are currently seeking energetic, friendly individuals to join our team · The Cook is responsible for the quality, quantity, tastiness, and fresh ...
Cyber Security Analyst I/II

3 weeks ago

Knife River Corporation Bismarck, United States Full time

Job Summary: · Good pay Good benefits Good people At Knife River, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country, and we are a PEOPLE-first company. Our tea ...
Construction Inspector I

1 week ago

Ulteig North Dakota, United States Full time

Job Details · Description · The Opportunity · Ulteig is seeking qualified candidates for the position of Construction Inspector for transportation and water construction projects located in North Dakota. This includes bridges, dams, and highways. As part of the Construction Mo ...
Frame Shop Manager

3 weeks ago

Hobby Lobby North Dakota, United States

Overview · Hobby Lobby is seeking an organized, customer service oriented person with leadership experience to join our team as a Frame Shop Manager. We need a enthusiastic individual who will be motivated, responsible, and have the drive to make the most of a career with us. · ...
Pharmacy Technician in Training

3 weeks ago

CHI St Alexius Bismarck Bismarck, United States Full time

Overview · Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the ...
Respiratory Therapist

3 weeks ago

CHI St Alexius Bismarck Bismarck, United States PRN

Overview · Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the ...
EVS Tech Team Lead

2 weeks ago

CHI St Alexius Bismarck Bismarck, United States Full time

Overview · Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the ...
Treasury Management Officer

1 week ago

Gpac Bismarck, United States Full time

The right Treasury Management Officer will generate new business from prospects and serve as a trusted partner for current business customers. By offering tailored Treasury Management solutions, a Treasury Management Officer will help protect and manage customer funds. To thrive ...
Service Technician

3 days ago

Eide Chrysler Dodge Jeep Ram Bismarck, United States

Eide Chrysler is always looking for hardworking individuals to join our team Our goal is to develop long-term employees who want to be successful and have opportunities for advancement. · Eide Chrysler looks after their employees with extensive benefits. · We invest in our employ ...
Account Executive

3 weeks ago

CentralSquare Technologies North Dakota, United States Full time

Account Executive – Role Profile · Public Administration Account Executive · The Account Executive will develop and maintain favorable relationships with new customers to ensure achievement of strategic sales objectives for a specific region or territory. The Account Executive p ...
ed rn

2 weeks ago

CHI St Alexius Bismarck Bismarck, United States Full time

Overview · Come check out our new wages; new grads start at $33.35 and increase with experience · Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to contin ...
Med Surg Tele Charge RN

1 week ago

CHI St Alexius Bismarck Bismarck, United States Full time

Overview · Come check out our new wages; new grads start at $33.35 and increase with experience · Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to conti ...
Account & Relationship Manager

3 weeks ago

Wolters Kluwer Financial Services, Inc. North Dakota, United States Full time

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our cust ...
Tele Med Surg Charge RN

1 week ago

CHI St Alexius Bismarck Bismarck, United States Part time

Overview · Come check out our new wages; new grads start at $33.35 and increase with experience · Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to conti ...