- Provide Tier 1 and Tier 2 infrastructure/desktop technical assistance, support and analysis for incoming requests through the firm's online service & request tracking system both remotely, over the phone and/or in-person; Triage, Resolution/Follow-Up with clear documentation of progress.
- Perform initial analysis of network issues, resolving/escalating as needed
- Document common issues/causes/solutions; policies and procedures; user-guide creation; FAQs and web-based guides.
- Setup, maintain, diagnose and troubleshoot problems with Windows operating system and various software applications, file-sharing, printing, and imaging/cloning/system configurations.
- Setup, maintain, diagnose and troubleshoot problems with mobile devices including (but not limited to): Apple iPads & iPhones and Android-based devices.
- Manage the deployment or reimage/refresh of hundreds of laptops and desktops; including safe backup and transfer of user data accordingly.
- Oversee installation/configuration/troubleshooting of various printers, scanners, MFD's and other devices.
- Maintain inventory of all technology assets.
- Identify current trends and common issues; suggest proactive solutions to potential issues.
- High-School Diploma or GED required.
- Minimum 3+ years of experience in setup, configuration and troubleshooting of desktop/notebook/mobile hardware and software (Windows/iOS/Android).
- Knowledge in the use and configuration of Microsoft Office for PC.
- Some knowledge of TCP/IP networking and related services (i.e. DNS, SMTP, DHCP, etc.) Active Directory user and group concepts, management, and administration.
- Ability to clearly communicate technical concepts to non-technical people.
- Ability to identify and escalate situations requiring urgent attention.
- Experience supporting a variety of Wi-Fi enabled devices.
- Experience supporting A/V equipment is a plus.
- Experience creating/maintaining system images for Windows.
- Experience with full disk encryption software.
- Experience in automation and scripting: PowerShell, VBScript, batch, etc., a plus but not required.
- Knowledge of ServiceNow.
-
IT Support Specialist
3 weeks ago
RAMS San Francisco, United States Full timeEssential IT Support Specialist Job Duties include, but are not limited to: · Provide Windows desktop, network and mobile devices support to staff via on-site visits, remotely, over the phone and resolve help desk tickets · Assist with implementing IT projects including network ...
-
IT Support Specialist
3 weeks ago
Varsity Technologies San Francisco, California, United States PermanentAbout the Field Services Team · The Field Services team is a group of dedicated professionals who have a single purpose to deliver the highest level of customer experience to clients. The Field Services team works in partnership with their clients to ensure that their technology ...
-
IT Support Specialist
1 week ago
VOLT TEMPORARY SERVICES West Valley City, United StatesVolt is immediately hiring an IT Support Specialist, *for a Remote* opportunity with client located in * Bellevue, WA. * · Seeking a highly capable and motivated support specialist to help support our internally-developed/internally-used specialized business software. This softw ...
-
IT Support Specialist
5 days ago
Hays Recruitment San Francisco, United StatesHays Investor · Work for Hays · About Us · Find Us · For Job Seekers · For Organizations · Australia · Austria · Belgium · Brazil · Canada · Chile · China · Colombia · Czech Republic · Denmark · France · Germany · Hong Kong SAR · Hungary · Italy · Japan · Lu ...
-
IT Support Specialist
1 day ago
Stefanini, Inc San Francisco, United StatesJob Description · Job DescriptionReference #57395 · Stefanini Group is hiringStefanini is looking for IT Support Specialist for San Francisco, CA (Onsite Work).For quick Apply, please reach out to Rahul Kumar · - call: / email: Open to W2 Candidates onlyDedicated IT Support Speci ...
-
IT Support Specialist
5 days ago
Tradeshift San Francisco, United States**IT Support Specialist** · San Francisco, CA, USA · Full-time · Department: IT · **Company Description** · Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the pl ...
-
IT Support Specialist
2 days ago
Holland & Knight San Francisco, United StatesWe are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. · Description: · The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position t ...
-
Executive IT Support Specialist
2 weeks ago
eTeam Inc San Francisco, United StatesThe Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT). IT require onsite & remote support in our hybrid work environment. This position will require a candidate to be in expert in Apple products & a ...
-
Technical Support Specialist
3 weeks ago
Akkodis San Francisco, United StatesAkkodis is seeking a Technical Support Specialist for a Full-time -position with a hybrid in San Francisco, CA in the United States and ideally looking for applicants with a solid Candidate in Microsoft. · Salary Range: $100k to $120k/Annum The rate may be negotiable based on exp ...
-
Technical Support Specialist
2 weeks ago
Seyfarth Shaw San Francisco, United States Full timeAt Seyfarth, we understand that great people are the key to our success, and we provide the opportunities to match. If you join us, you'll work with state-of-the-art technolo 5ad gy in a friendly and professional environment, and we will continue to invest in your professional de ...
-
Support Specialist
1 week ago
VOLT TEMPORARY SERVICES West Valley City, United StatesYour future? Let's build it · Volt is immediately hiring for an IT Epic Support Tech (Remote) · As a Support Tech you will provide technical assistance and customer service to support to providers, end users, and patients that are related to electronic medical record (EMR) appl ...
-
IT Support Specialist
3 weeks ago
Stitch Fix San Francisco, United StatesWere a team of bright, kind, goal-oriented individuals who care deeply about achieving great things. We know our individual strengths, but believe that were strongest together. Our company is transforming the retail experience as we know itand we need your big ideas. We just migh ...
-
IT Support Specialist
1 day ago
Elyon International San Francisco, United StatesJob Description · Job DescriptionSalary: $19 per hour · Responsibilities: · Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware · Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio ...
-
Product Support Specialist
1 day ago
Ascend San Francisco, United StatesWhat we do · Ascend is a fintech company building the financing and payments infrastructure for the $2.1T insurance market (did you know insurance premiums make up 7.2% of global GDP?). More than 40% of payments are still made with paper checks resulting in poor customer experien ...
-
Desktop Support Specialist
2 weeks ago
Insight Global San Francisco, United States5 days a week onsite in Cole Valley, SF · 6-Month Contract + Extensions · Mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. Bachelor's degree in related area. · 3+ years of experience in IT support. · Demonstrated p ...
-
End User Support Specialist
2 days ago
Resolute Consulting Group San Francisco, United StatesEnd-User Support Specialist · San Francisco, CA · 4 days a week in Office, Friday work from home · $70,000 - $130,000. · Description · As an End-User Support Specialist, you will be an integral part of the Data and Technology team. In this role, you will provide support to our cu ...
-
Executive IT Support Specialist
3 weeks ago
Experis San Francisco, United StatesOur client in San Francisco is seeking an IT Support Specialist to join their team. As an IT Support Specialist, you will provide day-to-day support to the Executive Staff and Floor employees of the company. This position will require a candidate that will be the technical expert ...
-
Peer Support Specialist
1 week ago
County of Shasta, CA San Francisco, United StatesSalary : $35, $45,516.00 Annually · Location : 96001, CA · Job Type: Full-Time Regular · Job Number: 1172_HHSA_BHSS_052924 · Department: Health & Human Services Agency - Behavioral Health & Social Services · Opening Date: 06/03/2024 · Closing Date: 6/21/2024 12:00 PM Pacifi ...
-
Operations Support Specialist
1 week ago
England Logistics West Valley City, United States**Operations Support Specialist** · **Department:** SCM - Detroit **Location:** Salt Lake City, UT · **Title Summary** · Operations Support Specialist · Brian Leon, Director of Operations · SCM · **Overall Position Description** · We are seeking a detail-oriented self-star ...
-
Family Clinical Support Specialist
1 week ago
FACES SF San Francisco, United StatesFamily & Child Empowerment Services (FACES) SF provides families who live and work in San Francisco with high-quality early childhood education and enrichment; job support, training, and placement; and comprehensive family support services and referrals. Our mission is to empower ...
Desktop Support Specialist - San Francisco, United States - Royal Communications Consultants Inc
Description
Job Description
Job DescriptionThe Desktop Support Specialist is responsible for providing day-to-day technical support to internal users, including C-Level executives. This position requires a highly motivated problem solver with excellent customer service skills and desktop engineering skills. The candidate is responsible for installing, configuring, and troubleshooting Microsoft Windows, Apple iOS, notebook computers, peripherals, tablets, and other relevant items, including Audio/Visual equipment. Will work closely with other members of the IT department to support all end users.
Essential Duties And Responsibilities
Skills, Education & Experience
Powered by JazzHR
IETrREpdUD
Desktop Support Specialist professionals in San Francisco
-
Maryna Trotska
Customer Success Manager
-
Cassandra Carmello
Elementary Teacher/Reading Specialist