- Responsible for the day-to day management of all health center activities.Lead health center efforts to achieve the health center to meet or exceed productivity, financial performance, patient visits and customer service goals.
- Demonstrates independent and critical thinking to develop and execute strategy planning from concept to implementation, using proven systems, such as staffing model.
- Supervises center management staff with emphasis on effective leadership and communication and ability to lead change. Responsible for assessing training needs; evaluate staff performance and plans of correction.Ensures adequate staff is cross- trained in all health center duties.
- Hold all clinical staff accountable to specific measurable customer service standards (e.g. through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met.) and regular coaching and mentoring for continued staff growth and development.
- Completes non-medical audits and assists QMC in medical audits with appropriate chart selection.
- Remain current on all FDA approved contraception (including emergency contraception), non-directional decision-making pregnancy options education (including surgical and medication abortion, adoption, and prenatal), STI's (including HIV), comprehensive sexuality including lesbian, gay, bisexual, transgender and questioning, community resources, PPMM medical protocols, administrative procedures, referral procedures and all Planned Parenthood services and programs.
- Partner with Licensed Staff leadership in operational leadership decisions to ensure the provision of high-quality patient care.
- Maintain efficient patient care flow through a team approach by planning and implementing patient and staff scheduling in conjunction with clinical staff leadership. Assure regular communication with Response Center to adjust schedules when necessary for walk-in availability and other appointment changes as needed.
- Responsible for holding staff accountable for data accuracy and productivity, efficient workflow, measuring indicators, and analyzing processes to improve clinic performance. Responsible for ensuring that underperformance of team members is formally addressed, with clear and documented performance improvement plans.
- Implement and ensure compliance to all Risk Management and Quality Assurance practices as outlined by the Quality Assurance and Risk Management Program.
- Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.
- Ensure compliance to HIPAA and Agency confidentiality policies in dealing with patients and staff.
- Develop and implement an annual center plan and budget. Review and monitor health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjusts actions in order to reach clinic specific metrics.
- Responsible for financial management and compliance of PPMM financial policies for the health center. Accountable for daily reconciliation of deposits and logs, submitting invoices and expense reports, financials and account receivables and conducting audits as necessary.
- Act as liaison between billing and health center, providing training necessary to team members and resolving clinic billing questions or problems. Including but not limited to all front office processes, NextGen system questions, and general cash handling, and training solicitation of client contributions. Responsible for the oversightof daily charge entry and correction of billing charges and tasks in a timely manner to decrease time to reimbursement.
- Supervise inventory, ordering, and control of all medication, supplies and equipment needed to deliver medical services. Responsible for ordering and accuracy of inventory for medical supplies, contraceptive supplies and office supplies for the health center. Assures appropriate inventory levels are maintained.
- Collaborate and ensure successful communication with health center staff members regarding policy and protocols, staff development needs, and conduct quarterly and weekly team meetings in conjunction with clinical leadership. Including regular staff observations.
- Must participate in task forces or committees in order to help create Agency strategic recommendations or decisions from an organizational perspective.
- Conduct community outreach, networking and education as well as internal and external marketing in order to attract and retain patient s and to establish PPMM as a long-term referral source.
- Collaborate with HR, and Services training team to verify all employees, volunteers, contractors and students assisting or providing services have appropriate documentation and training completed prior to providing services.
- Hire for all center programs and services, retain, terminate (if necessary), and evaluate all staff in cooperation with the Human Resources Department. Ability to embrace, manage diversity and build and maintain successful teams.
- Monitors and ensures compliance with PPMM medical protocols and administrative procedures, HIPAA, DHS, CLIA, OSHA, environmental health, Title X, FPACT, Medi-cal and state pharmacy regulations.Submit audit data; ensure center meets agency all QA requirements.
- Performs all direct clinic services as needed.
- Responsible for proper preparation, storage and control of the center's patient health records.
- Performs other duties as assigned.
- Ability to perform the duties described above. A typical means of acquiring those abilities would be:
- B.A. or B.S. degree in a health field or management, preferred.
- Two years of successful experience in a performance driven community health care setting.
- Ability to think and act strategically.
- Ability to lead others, especially related to change.
- Ability to communicate effectively, make decisions, solve problems and function as a team leader.
- Strong customer services emphasis.
- Excellent organizational skills, a sense of responsibility and a high level of motivation.
- Ability to set priorities and maintain composure under stress and provide leadership in a fast-paced environment.
- Current experience using computer and mouse.
- Experience using a Microsoft Windows based program and willing to learn new computer skills.
- Flexibility in working hours, including the ability to work nights and weekends.
-
Manager, Enrollment Services Center
2 days ago
Santa Clara University Santa Clara, United States**Manager, Enrollment Services Center** · **Position Title**: · Manager, Enrollment Services Center · **Position Type**: · Regular · **Hiring Range**: · $69,600-$81,850 commensurate with experience · **Pay Frequency**: · Annual · **A. POSITION PURPOSE** · **B. ESSENTIAL DUTIES AN ...
-
Financial Center Assistant Manager
2 days ago
Bank of America Berkeley, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...
-
Manager - Ambulatory Site (Bass Center)
1 day ago
Lucile Packard Children's Hospital Palo Alto, United States**Clinical Services** · **1.0 FTE, 8 Hour Day Shift** · At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregiver ...
-
Business Center Assistant Manager
2 days ago
PNC Financial Services Group, Inc. Burlingame, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
-
Data Center Site Acquisition Manager
1 day ago
ByteDance San Jose, United StatesFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and ...
-
Business Center Assistant Manager
7 hours ago
PNC Burlingame, United States**Position Overview** · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our ...
-
Business Center Assistant Manager
6 days ago
PNC Financial Services Group Burlingame, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
-
Assistant Center Manager
1 day ago
Satellite Healthcare San Carlos, United StatesJob Description · Seeking an experienced Dialysis RN to join the team in our San Carlos, CA as an Assistant Center Manager · WHAT YOU WILL DO · As an Assistant Center Manager (RN ) you will be responsible for the delivery of safe, quality care of dialysis treatments by assisting ...
-
Assistant Center Manager
5 days ago
Satellite Healthcare San Carlos, United StatesJob DescriptionSeeking an experienced Dialysis RN to join the team in our San Carlos, CA as an Assistant Center ManagerWHAT YOU WILL DOAs an Assistant Center Manager (RN ) you will be responsible for the delivery of safe, quality care of dialysis treatments by assisting the Cente ...
-
Senior Service Manager Data Center Infrastructure
22 hours ago
Apex Ventures San Leandro, United StatesAs the IT system house of the German Armed Forces and IT service provider of the federal government, we offer comprehensive IT services from a single source. With over 7,000 employees, we are one of the top ten IT service providers in Germany. We are looking for authentic IT enth ...
-
Assistant Store Manager
2 days ago
Spirit Halloween San Mateo, United StatesJob Snapshot · **Employee Type**: · - Seasonal/Temp**Location**: · San Mateo, CA**Job Type**: · - Other**Experience**: · - Not Specified**Date Posted**: · - 4/9/2024About Us · - Spirit Halloween was founded out of the observation of a trend on the verge of explosion. Since the op ...
-
Store Manager
2 days ago
Spirit Halloween San Mateo, United StatesJob Snapshot · **Employee Type**: · - Seasonal/Temp**Location**: · San Mateo, CA**Job Type**: · - Other**Experience**: · - Not Specified**Date Posted**: · - 9/4/2024About Us · - Spirit Halloween was founded out of the observation of a trend on the verge of explosion. Since the op ...
-
Rentals and Operations Officer, District
1 day ago
CDFA - 1-A District Ag Assoc San Mateo County, CA, United States**Per CCR 249.3, this job control may be used to fill subsequent vacancies.** · - The 1-A District Agricultural Association (DAA), Cow Palace Arena & Event Center, is recruiting to fill one (1) Rental and Operations Officer position located in Daly City. · - Under the direction o ...
-
Sales Associate
2 days ago
Spirit Halloween San Mateo, United StatesJob Snapshot · **Employee Type**: · - Seasonal/Temp**Location**: · San Mateo, CA**Job Type**: · - Other**Experience**: · - Not Specified**Date Posted**: · - 4/9/2024About Us · - Spirit Halloween was founded out of the observation of a trend on the verge of explosion. Since the op ...
-
Sutter Health San Mateo, United States**Organization**: · MPHS-Mills-Peninsula Medical Center · **Position Overview**: · Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patie ...
-
Case Manager Ii, Acute
3 days ago
Sutter Health San Mateo, United States**Organization**: · MPHS-Mills-Peninsula Medical Center · **Position Overview**: · This position coordinates the utilization management, resource management, discharge planning, post-acute care referrals and care facilitation. This position oversees the management of acute patien ...
-
Product Lead
1 day ago
Stellic San Mateo, United States**About Stellic** · Stellic is a unified SaaS platform designed to empower all students on their way to degree completion and career success. Originally built by students to more effectively plan ahead, today we're really proud to serve all segments of higher ed, at institutions ...
-
Manager, Behavioral Health
2 days ago
Sutter Health San Mateo, United States**Organization**: · MPHS-Mills-Peninsula Medical Center · **Position Overview**: · Accountable for leadership and supervision of the Outpatient Services which includes Partial Hospitalization and Intensive Outpatient Therapeutic Programs and others. In collaboration with the Dire ...
-
Staff Nurse I, Med Surg Orthopedics
1 day ago
Sutter Health Burlingame, United States**Organization**: · MPHS-Mills-Peninsula Medical Center · **Position Overview**: · The Registered Nurse, following the scope and standards of professional nursing practice, provides comprehensive patient-family centered care addressing potential and actual health and illness prob ...
-
Staff Nurse Ii, Telemetry
3 days ago
Sutter Health Burlingame, United States**Organization**: · MPHS-Mills-Peninsula Medical Center · **Position Overview**: · The Registered Nurse, following the scope and standards of professional nursing practice, provides comprehensive patient-family centered care addressing potential and actual health and illness prob ...
Health Center Manager - San Mateo, United States - Planned Parenthood Mar Monte
Description
Health Center ManagerFull Time
San Mateo, CA
$72,802 - $75,000
ESSENTIAL DUTIES:
