- Act as a primary liaison to end users, development team, and management team. Provide high quality user support for all in-house built Onit applications. This includes analyzing support issues and new enhancements, developing solutions that adhere to best practices, collaborating with development resources for complex and large issues, and maintaining timely communication with end users throughout the resolution process.
- Coordinate all phases of the System Development Life Cycle activities of the team. Working with end users to gather requirements for new Onit applications or new features to existing Onit and other applications, conduct testing, and monitor production implementation. Collaborating with Onit Managed Services team to manage all open inquiries from inception to delivery.
- Create communications and user guides to help understanding and adoption of new and existing applications and features. Conduct live and/or recorded training sessions for users as needed.
- Facilitates project team meetings, including agendas, meeting minutes, and action items.
- Create and maintain completed projects and system related documentation in well-organized process. Additionally, create and maintain documentation on day-to-day support, maintenance, and troubleshooting process.
- Additional related support and maintenance responsibilities determined as needed.
- Bachelor's degree in Information Technology, MIS, or equivalent combination of education and experience
- 4+ years' experience in Systems Analysis, Project Management or other relevant experiences
- Proven experience working with Microsoft products, including Excel, Power Point, Visio
- Experience with and knowledge of Onit applications and Liquid programming language preferred
- Excellent written and verbal communication skills
- Ability to reduce ambiguity in requirements and communication
- Strong analytics and problem-solving skills; strong attention to details
- High degree of collaboration skills
- Strong organizational, multitasking and prioritization skills; ability to manage multiple items in a dynamic fast paced environment.
- Knowledge of Insurance Industry and/or Insurance Industry IT processes and system development a plus
- We deliver high quality work product, services and solutions that demonstrate understanding of the needs and requirements of our business partners and support achievement of team goals.
- We adapt to changing business needs and environments through a proactive, flexible approach that achieves results and strikes the proper balance among all constituencies.
- We demonstrate character, integrity, and professionalism, both within a team environment in Client Legal and in fulfilling our responsibilities to our business partners.
- We build collaborative, trusting relationships with team members and business partners through superior communication skills, empathy, and respect.
- We draw upon our collective resources to provide exceptional work product and services, but also independently manage work responsibilities through commitment, dedication, and accountability, and display an on-going commitment to self-improvement.
- We foster a respectful and inclusive environment that values diverse ideas, viewpoints, and people.
- We are open to, and encourage, everyone's unique perspectives and skillsets, creating an exceptional and inclusive work environment.
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Systems Analyst - Philadelphia, United States - Georgia IT Inc
Description
Systems Analyst-Global Legal Operations
Location:
Philadelphia, PA- Hybrid schedule 3 in office/2 remote
Duration: 3 months + CTH
Job description
A successful candidate will demonstrate passion for technology, collaboration, and problem solving, and combine technical acumen and analysis skills to proficiently manage all technology related processes.
This individual will be responsible for providing first-touch technical support on number of applications utilized by Legal and Compliance team, including the following:Desired Qualifications:
Culture Statement:
Client Legal is committed to providing best-in-class legal and compliance services to our Client Group business partners.
Operating as a best-in-class organization requires a commitment to constant improvement and diversity, and an on-going commitment to adding value - every day, by every team member.
The group takes pride in delivering consistent customer satisfaction, advancing self-development among team members, participating in company and team initiatives - all with a focus on superior execution.
We get it done - together - through team, value, and execution.Client Legal Competencies:
We seek highly motivated individuals to join our team who exhibit the best-in-class competencies
listed below and embody Client Legal's Culture (stated above), integral to Client's Culture.
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