- Respond to complex customer communications via phone & email while always ensuring the highest level of customer satisfaction.
- Establish relationships and collaborate Account Mangers
- Understand trends in business to proactively offer suggestions and solutions.
- Respond to customer inquiries.
- Maintain up-to-date knowledge of client product/service offerings
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Process orders, forms, and applications
- Identify and escalate priority issues
- Perform outbound and take inbound communications as requested.
- Route requests to appropriate resource
- Communicate professionally with outside clients, vendors and contractors.
- Follow up customer calls where necessary
- Complete call logs
- Complete call reports
- Precise attention to detail
- Natural ability to take initiative and help solve problems.
- Strong rapport building ability to conduct in depth conversations.
- Strong desire to go "Above & Beyond."
- Proficient in relevant computer applications
- Relevant product knowledge
- Knowledge of customer service principles and practices
- Six months or more experience in a call center environment
- Customer service experience
- Good keyboard skills
- Knowledge of Microsoft Excel, and Word
- Excellent verbal, written, listening and communication skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Takes initiative, uses best judgment, adaptable, stress tolerance and resilient
- Has positive teamwork abilities
- 1 yr minimum Customer Service Experience
- Preferred experience in Business Account Management and/or Specialty in Sales & Logistics
- Previous experience with order processing systems, databases or tracking programs.
- Excellent interpersonal, written, and oral communication skills
- Ability to type 30 wpm+
- Must have an advanced ability to navigate multiple computer systems, the internet and Office software (i.e. Microsoft Office)
- Must possess a professional and friendly demeanor and be able to quickly develop a rapport with customers over the phone.
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
- Problem solver with a continuous improvement mindset
- Must be able to sit for extended periods of time.
- Competitive Hourly Payrate
- Health, Dental & Vision Insurance
- 401K
- State-of-the-Art Training Facility
- Ability to work from home with hybrid model.
- Ability for career advancement opportunity and direct hire employment with client after 12 mo.
-
Student Support Specialist
3 weeks ago
Baystate Academy Charter Public School Springfield, United StatesThe job of Student Support Specialist is done for the purposes of providing secretarial and administrative support to assigned administrative personnel; coordinating and monitoring special education records, files, meetings, testing, activities, and reporting; and providing infor ...
-
Paving Support Specialist
1 week ago
WGL Springfield, United StatesJob Description · WGL - Paving Support Specialist · What You'll Do: · - Serve as the focal leader for system operations (Above Ground, Below Ground, and Field Services), addressing regulator inquiries and potential violations. Identify compliance requirements and risks, establish ...
-
Support Specialist for Active
2 weeks ago
Pathlight Group Springfield, United StatesWould you like to make a difference in someone's life? Do you enjoy creative thinking and supporting others around their home and in community settings? With this assignment, you would be greatly helping two individuals You will develop a close working relationship with a primary ...
-
Technical Support Specialist
1 week ago
Mental Health Association Inc Springfield, United StatesThe Mental Health Assocation is hiring immediately for a Technical Support Specialist. · Join Our Team as a Technical Support Specialist · Are you passionate about technology and helping others navigate the digital landscape? Do you have a knack for problem-solving and a love for ...
-
Mental Health Support Specialist
1 week ago
BEHAVIORAL HEALTH NETWORK, INC. Springfield, United States**Share your commitment to individual empowerment and growth, human rights, and community integration** · Join our team of competent and compassionate professionals as a Support Specialist in the Program for Assertive Community Treatment (PACT) at Behavioral Health Network · **Yo ...
-
Mental Health Support Specialist
3 weeks ago
BEHAVIORAL HEALTH NETWORK, INC. Springfield, United States**Share your commitment to individual empowerment and growth, human rights, and community integration** · Join our team of competent and compassionate professionals as a Support Specialist in the Program for Assertive Community Treatment (PACT) at Behavioral Health Network Per Di ...
-
Program Support and Data Entry Specialist
2 weeks ago
Mental Health Association in New Jersey, Inc. Springfield, United StatesThe **Program Support and Data Entry Specialist** will report directly to the Director of Union County Intensive Family Support Services (IFSS) Program and the MHANJ Program Specialist. This position will encompass roles and responsibilities deemed appropriate by same noted above ...
-
Junior Imagery Analysis Support Specialist
2 weeks ago
Thomas & Herbert Consulting LLC Springfield, United States**Junior Imagery Analysis Support Specialist** · **Position Requirement**: · **- MUST BE A US CITIZEN** · **- ACTIVE TS/SCI CLEARANCE REQUIRED** · **- EXPERIENCE WITH PERFORMING THIS ROLE AT THE NATIONAL GEOSPATIAL INTELLIGENCE AGENCY REQUIRED** · **Skills and Experience (require ...
-
IT Support Specialist
1 week ago
Volt Springfield, United StatesThis job was posted by : For more information, please see: Volt is immediately hiring an IT Support Specialist · , for a Remote opportunity with client located in Bellevue, WA. · Seeking a highly capable and motivated support specialist to help support our internally-developed/ ...
-
IT Support Specialist
2 weeks ago
Phoenix Home Care & Hospice Springfield, United StatesPosition Overview · We are seeking a motivated and experienced IT Support Specialist to join our growing dynamic and fast-paced IT team. In this M-F/8-5 hands-on role, you will work at our beautiful Springfield, MO center of operation headquarters providing technology support an ...
-
IT Support Specialist
7 hours ago
Lrs Consulting Inc Springfield, United StatesIT Support Specialist **Job Description** · LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard e ...
-
IT Support Specialist
2 weeks ago
Phoenix Home Care and Hospice Springfield, United StatesJob Description · Job DescriptionPosition Overview · We are seeking a motivated and experienced IT Support Specialist to join our growing dynamic and fast-paced IT team. In this M-F/8-5 hands-on role, you will work at our beautiful Springfield, MO center of operation headquarters ...
-
IT Support Specialist
7 hours ago
Prairie Power , Inc. Springfield, United States· This position will be responsible for the performance of formalized routine tasks and end user assistance related to computer hardware and software, mobile devices, printers, and other technologies. · PRIMARY DUTIES AND RESPONSIBILITIES: Receive and document technical proble ...
-
IT Support Specialist
3 weeks ago
KBR Springfield, United States Full timeTitle: · IT Support SpecialistKBR is seeking a IT Support Specialist to support government customers in the Washington Metropolitan Area. The IT Support Specialist provides a highly responsive IT point of contact for all customer test workstation and infrastructure needs. This ro ...
-
Clinic Support Specialist
2 weeks ago
CoxHealth Springfield, United States Full timeSummary · 5x Modern Healthcare Best Places to work America's Greatest Workplaces 2023 – Newsweek Best Employers for New Grads 2023- Forbes Greatest Workplace for Women Newsweek · Robust, fully customizable benefits package including Medical/Vision/Dental and more No cost eCare ...
-
GIS Support Specialist
4 days ago
State of Illinois Springfield, United StatesGeographic Info Specialist I Agency : Department of Innovation and Technology Posting Date: 05/28/2024 Closing Date/ Time: 06/10/2024 Salary: Anticipated Starting Salary (Effective 7/1/24) $6,004/month; Full Range $6,004-$8,678/month Job Type: Salari Support Specialist, Specialis ...
-
Family Support Specialist
1 week ago
One Hope United Springfield, United States** Family Support Specialist** · **Job Category****:** Case Management **Requisition Number****:** FAMIL004145 Showing 1 location **Job Details** · **Description** · The Family Support Specialist works cooperatively with other agencies, caseworkers, and family aid specialists ...
-
Family Support Specialist
2 weeks ago
One Hope United Springfield, United States** Family Support Specialist - Springfield, IL** · **Job Category****:** Case Management **Requisition Number****:** FAMIL004145 Showing 1 location **Job Details** · **Description** · **In the spirit of caring for one another and our community, please note that upon accepting ...
-
Business Support Specialist
1 week ago
Volt Springfield, United StatesThis job was posted by : For more information, please see: You deserve the job you love · Volt is immediately hiring for Business Support Specialist In Wilmington, Delaware. · As a Business Support Specialist you will: · You will join a successful team of Remote Technical Suppo ...
-
Vocational Support Specialist
2 weeks ago
Burrell Behavioral Health Springfield, United States Part timeJob Description: · Job Title: Vocational Support Specialist · Location: Springfield, Missouri · Department: Supported Living & Employment Services · Employment Type: Part-Time · Job Summary:Passionate about vocational rehabilitation and eager to make a significant impact in ...
Account Support Specialist - Springfield, United States - Contact Us
Description
We are growing and expanding ContactUs has a MASSIVE opportunity for your new career path with a quick permanent advancement opportunityPower Tools Account Specialist
Training(s) Start Date: May 27, 2024
Training Hours: 8:30 a.m. – 5:00 p.m. M-F CST
Production Hours: TBD
Location: Onsite Mt. Prospect IL
About the Power Tools Account Specialist:
The Account Specialist will be expected to handle communications and build relationships with business customers. In this position you will place orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide additional information.
Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement:
ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
#INDSJ