Customer Service Supervisor - Saint Petersburg, United States - City of St. Petersburg

City of St. Petersburg
City of St. Petersburg
Verified Company
Saint Petersburg, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Salary:
$ $41.01 Hourly

Close Date:
(11:59 PM)**
To Qualify

Minimum Qualifications


Applicants must:

  • Possess a valid high school diploma or GED equivalency.
  • Have at least five (5) years of supervisory experience.
  • Have work experience handling customer service requests and billing inquiries, preferably in person and over the phone.
  • Possess good communication skills.
  • Be able to professionally interact with customers to assist with parking services and related needs.
  • Be able to resolve complicated customer issues.
  • Be able to quickly and accurately perform complicated mathematical calculations such as percentages and proration.
  • Be proficient in keyboarding.
  • Be highly proficient in the use of Microsoft Word and Excel software, a Windows operating system, the Internet, and electronic mail.

Desirable Qualifications


Preferred applicants:

  • Have at least five (5) years of customer service experience in an office environment interacting with customers on the telephone and in person.
  • Are able to speak both English and a second language fluently.

Selection Process

IMPORTANT APPLICATION INSTRUCTIONS


For purposes of employment, re-employment, promotion, transfer or demotion, the most qualified applicants will be selected to continue in the hiring process.

At this point, any prior criminal records will be verified. A prior criminal record will not necessarily disqualify a selected applicant from employment.

The City of St. Petersburg is committed to a Drug Free Workplace and compliance with the Department of Transportation (DOT) drug testing rules. Applicants may be required to successfully complete pre-employment drug testing and/or medical exams.

**How To Apply
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