- Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within five minutes of being seated.
- Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).
- Suggests items to guests based on expressed guest preferences.
- Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
- Delivers prepared food to the appropriate guest within two minutes of completed production of order.
- Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.
- Resolves service issues according to the service recovery toolbox.
- Itemizes totals and presents check for payment to correct customers.
- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
- Assists bus persons, as necessary, in bussing, cleaning and setting tables.
- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station.
- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.
- Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
- Completes assigned side work as directed.
- Provides personalized service and uses guests' names and preferences.
- Recognizes Diamond and Platinum players and ensures they receive the appropriate service.
- Knows and promotes current casino events and programs and can give directions to all casino areas.
- Must be 21 years of age.
- Must be able to work independently.
- Must be able to sit, stand or walk for long periods of time (4 hours).
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
- Respond to visual and aural cues.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to tolerate areas containing dust, loud noises and bright lights.
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
- Ability to speak distinctly and persuasively.
- Must be able to read, write, speak, and understand English
- Available to work required schedule which may include nights, weekends, and holidays needed.
- Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.
- High school diploma or GED required.
- Previous food server experience in a high volume restaurant preferred.
- Must possess excellent customer service/communication skills.
- None
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Food Server - Cleveland, United States - Jack Entertainment
Description
Reporting directly to the Buffet Supervisor, the Buffet Food Server provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team.Essential Functions:
