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Branch Manager, First Priority Credit Union, East Boston, MA - Oklahoma City, United States - Cooperative Credit Union Association Inc
Description
Branch Manager, First Priority Credit Union, East Boston, MA
Reporting directly to the AVP of Member Services, the Branch Manager is responsible for the general administration and supervision of all activities related to the daily operations of the branch.
The Branch Manager will also be responsible for directing and administering the operational, service level, and sales efforts of the Branch or Phone Service Center personally and through supervision.
Provides leadership through effective goal management and communication. Effectively promotes a full range of services to members and prospective members. Ensures that members are served promptly and professionally.Has management authority for all day-to-day functions including management of the cash operations for the tellers and the vault, teller audits, file maintenance exceptions and verification of teller work.
The Branch Manager will be responsible for developing and driving all sales initiatives delivered in the branch.They are accountable for all aspects of "sales" related activities within the branch, which includes market growth, attracting and retaining profitable members, achieving sales goals, sales training, and providing outstanding service to members.
Responsible for the motivation, development and supervision of the branch employees including hiring, delivering performance reviews, time management and scheduling.
They will be responsible to enforce the policies and procedures, including compliance, BSA and other regulatory mandates and guidelines.RESPONSIBILITIES:
Coaches personnel for optimal performance.
Provides excellent service by demonstrating courtesy and personal concern for members and co-workers needs. Follows-up to ensure those needs are met.
Ensures that members' requests and questions are promptly resolved. Responds to member communications promptly.
Continually seeks ways to improve operations and productivity.
Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements.
Ensures that all branch transactions and cash are balanced at the close of each day.
Directly supervises all branch or call center personnel. Ensures that a high quality of work and efficiency of operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
Conducts regular meetings with employees. Discusses areas needing improvement and changes in procedure. Implements changes to established policy and procedures.
Ensures that personnel are well trained in all phases of their respective jobs. Cross trains personnel.
Ensures that personnel are effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources annually.
Tracks individual progress. Conducts performance appraisals on each employee at least annually. Formulates and implements corrective actions as needed. Recommends promotions for employees as appropriate. Provides individual progression plans for all employees and leadership training to employees seeking advancement opportunities.
Approves all sick leave, vacation, overtime, and timecards for each Branch employee. Keeps accurate payroll and attendance records.
Where applicable monitors calls to observe personnels demeanor, technical accuracy, and conformity to credit union policies.
Adhere to all Federal and State laws and regulations applicable to the credit union, including the Bank Secrecy Act and OFAC.
Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position.
Manage the development and execution of a branch business development plan to build relationships, create credit union awareness and credit union and membership growth.
Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis. Ensure proper maintenance, repairs and other facility needs are met.Exercise discretion, judgment, and initiative regarding problems and inquiries.
Participate in hiring process for branch staff.
Other responsibilities as assigned.
REQUIREMENTS/SKILLS NEEDED:
Qualifications
Possesses organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
Possesses management skills, with demonstrated ability to lead the Member Services staff and obtain results through others.
Demonstrates good written and verbal communication skills.
Demonstrates strong time management skills, ability to prioritize projects and to meet deadlines.
Possesses ability to work within a quick-paced environment against strict time constraints; accept new and changing responsibilities and adapt appropriately.
Minimum RequirementsBachelors in Business Management, Finance or related field or five years to seven years of related work experience. Additional experience may be considered in lieu of educational requirements.
At least five years of progressively more responsible experience within a financial services organization, which has provided opportunity to gain the necessary experience and background knowledge to manage the Member Services department.
Demonstrates working knowledge of Microsoft Office Suite.Ability to work under extremely demanding work pressures; accommodate long and undefined work schedules; available to respond at feasible first instance, 365 days a year on a 24/7 basis.
Ability to travel outstation.FPCU Logo attire is mandatory.
HOW TO APPLY:
Send resume directly to
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