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Secaucus

    Hotel Front Desk Supervisor - Secaucus, United States - SureStay Hotel Secaucus

    SureStay Hotel Secaucus
    SureStay Hotel Secaucus Secaucus, United States

    2 weeks ago

    Default job background
    Description
    The

    Best Western Secaucus

    is looking for a leader


    We're looking for an ambitious, hardworking professional who loves providing outstanding service and will build a great team that performs in accordance with established brand and hotel standards.

    The hotel is undergoing renovation to become a brand new Best Western Plus.

    HIRING IMMEDIATELY
    Front Desk Supervisor
    Potential Career Path
    Front Office Manager – Assistant General Manager
    Must have a minimum of 1-2 years Hotel Guest Services experience.
    Evenings and Two Weekends a month availability is required.
    We value work life balance, diversity, and our commitment to provide the best customer service.
    A Flexible Schedule is designed to meet life balance.


    ESSENTIAL JOB FUNCTIONS
    Monitors and ensures compliance with all guidelines for operations
    Conducts monthly department meetings to review new procedures and solicit input from all employees
    Handles and provides resolution to guest complaints and employee issues
    Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
    Answers inquiries pertaining to hotel policies and services
    Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
    Ensures property hiring practices comply with all state and federal requirements
    Performs functions of the General Manager or Assistant General Manager in their absence
    Perform functions of Guest Service Agent as needed
    Provides training, including safety training, to front office staff as directed by Management
    Assists in the selection of Guest Service Agents
    Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
    Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards
    Corresponds with group and travel agents to answer special requests for rooms and rates
    Assists with sales and marketing efforts as directed
    Assist management team in conducting regular staff meetings
    All other duties as assigned

    COMPETENCY
    To perform the job successfully, an individual should demonstrate the following competencies:
    Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
    Customer Service – Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance
    Interpersonal – Maintains confidentiality
    Oral Communication – Responds well to questions; Demonstrates group presentation skills
    Team Work – Contributes to building a positive team spirit
    Written Communication – Writes clearly and informatively; Able to read and interpret written information.
    Delegation – Delegates work assignments; Provides recognition for results
    Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills
    Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
    Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition
    Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
    Organizational Support – Follows policies and procedures including but not limited to dress code policies
    Adaptability – Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
    Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
    Dependability – Commits to long hours of work when necessary to reach goals
    Initiative – Asks for and offers help when needed
    Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas
    Planning/Organizing – Prioritizes and plans work activities
    Professionalism – Treats others with respect and consideration regardless of their status or position
    Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
    Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

    #J-18808-Ljbffr
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