- Respond to escalated Technical Support Service calls, addressing emergency situations onsite, via phone, or online
- Conduct a thorough analysis of HVAC equipment, identify points of trouble, and test system components
- Update and maintain the internal customer support database for issue tracking
- Assist in developing, instructing, and updating technical training materials related to HVAC products
- Prepare reports at various levels, compile data into a comprehensible format, and provide information for effective communication within the department and with customers
- Participate in the development and improvement of programs and activities within the Technical Services Department, focusing on enhancing the overall customer experience with HVAC
- Associate degree or equivalent from a two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning
- Minimum 3 years of HVAC installation and/or troubleshooting experience
- Demonstrated competency in oral and written communication skills for internal and external personnel
- Work independently and in a team environment to achieve personal and departmental goals within established time frames with minimal supervision
- Dental insurance
- Health insurance
- Vision insurance
- 8 hour shift
- Monday to Friday
- High school or equivalent (Preferred)
- HVAC: 2 years (Required)
- EPA Certification (Preferred)
- Roanoke, TX Required)
- Roanoke, TX 76262: Relocate before starting work (Required)
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