Jobs
>
Carlisle

    Full Time Front Desk Agent - Carlisle, United States - MCR Hotels

    MCR Hotels
    MCR Hotels Carlisle, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Full Time Front Desk Agent Residence Inn Carlisle, 1 Hampton Court, Carlisle, Pennsylvania, United States of America Req 6378 Tuesday, April 30, 2024 The Front Desk Agent at the Residence Inn by Marriott Carlisle is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel


    ESSENTIAL FUNCTIONS :

    Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

    Maintain proper operation of the telephone switchboard. Answer guest inquiries about hotel service, facilities, and hours of operation. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. Respond to guest requests in a timely and professional manner. Maintain confidentiality and security of all guests and hotel information. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. Be aware of all rates, packages, and special promotions. Be familiar with all in-house groups and high demand/restricted dates. Take all necessary information when taking room reservations and follow rate quoting scenario. Be knowledgeable of the front desk computer system. Log and deliver packages, mail, and messages.

    Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.

    Accurately complete the check-in and checkout process.

    Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.

    Restocks front desk area and supplies as required or assigned by immediate supervisor. Ability to follow a checklist. Perform other duties as assigned.


    MINIMUM QUALIFICATIONS:
    Must have a positive attitude and willingness to learn. Demonstrate the ability to multi-task. Demonstrate the ability to be detail oriented. Demonstrate the ability to problem solve to effectively deal with internal and external customers. Must have basic English verbal and written communication skills. Must work well in stressful, high-pressure situations. Basic math skills. Must have the ability to obtain alcohol awareness certification as required by the State. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must have a desire to serve all guests. Must meet the legal age to serve alcoholic beverages (at select properties).


    PREFERRED QUALIFICATIONS:
    Experience in a hotel or a related field. Brand knowledge and experience. Our Company MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.

    MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .

    MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.

    MCR was named one of Fast Company s 10 Most Innovative Travel Companies of MCR is a three-time recipient of the Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer .

    For the TWA Hotel at New Yorks JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/Whats in it for you? Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members Other details Job Family Hotels Pay Type Hourly Min Hiring Rate $15.00 Max Hiring Rate $16.

    00
  • Palette Hotels

    Front Desk Agent

    2 weeks ago

    Palette Hotels Carlisle, United States

    Job Description · Job DescriptionPosition: Front Desk Agent - Homewood Su​​ites by Hilton Carlisle, PA · Essential Duties and Responsibilities · As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an over ...

  • MCR Hotels

    Part Time Front Desk Agent

    3 weeks ago

    MCR Hotels Carlisle, United States Part time

    Part Time Front Desk Agent · Residence Inn Carlisle, 1 Hampton Court, Carlisle, Pennsylvania, United States of America · Req #6271 · Tuesday, April 23, 2024 · The Front Desk Agent at the Residence Inn by Marriott Carlisle is responsible for providing overall positive guest experi ...

  • Courtyard by Marriott Harrisburg/Hershey

    Front Desk Agent

    3 weeks ago

    Courtyard by Marriott Harrisburg/Hershey Harrisburg, United States

    We are looking for someone to join our amazing team at this newly renovated hotel with Fosse experience that can work 3p-11pm (Thursday, Friday, Saturday). · Please make sure that your resume is up to date before submitting. Please make sure that the hotel(s) where you used Fosse ...

  • HOTEL INDIGO HARRISBURG- HERSHEY

    Front Desk Agent

    3 weeks ago

    HOTEL INDIGO HARRISBURG- HERSHEY Harrisburg, United States

    Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality services. If you have a ...

  • Palette Hotels

    Front Desk Agent

    2 weeks ago

    Palette Hotels Carlisle, United States

    Position: Front Desk Agent - Homewood Su​​ites by Hilton Carlisle, PA · Essential Duties and Responsibilities · As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from c ...

  • Hampton by Hilton

    Front Desk Agent

    3 weeks ago

    Hampton by Hilton Harrisburg, United States

    **Front Desk Agent** · First impressions mean everything What you do the second a guest walks through the door sets the expectation for the rest of their stay. Making a guest feel at home as soon as they walk in is essential in any successful operation. Whether it is a family get ...

  • Palette Hotels

    Front Desk Agent

    1 week ago

    Palette Hotels Carlisle, United States

    Position: Front Desk Agent - Homewood Suites by Hilton Carlisle, PA · Essential Duties and Responsibilities · As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from c ...

  • MCR Hotels

    Full Time Front Desk Agent

    2 weeks ago

    MCR Hotels Carlisle, United States Full time

    · Full Time Front Desk Agent · Residence Inn Carlisle, 1 Hampton Court, Carlisle, Pennsylvania, United States of America · Req #6378 · Tuesday, April 30, 2024 · The Front Desk Agent at the · Residence Inn by Marriott Carlisle · is responsible for providing overall positive guest ...

  • Best Western Premier, the Central Hotel

    Front Desk Agent

    6 days ago

    Best Western Premier, the Central Hotel Harrisburg, United States

    : · **Job Summary**: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service at the front desk. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the loca ...

  • MCR Hotels

    Front Desk Agent

    3 weeks ago

    MCR Hotels Swatara, United States Full time

    Front Desk Agent · TownPlace Suites Harrisburg/Hersey, 450 Friendship Road, Harrisburg, Pennsylvania, United States of America · Req #6567 · Thursday, May 9, 2024 · The Full Time Front Desk Agent at the TownePlace Suites by Marriott Harrisburg Hershey is responsible for providing ...

  • Aimbridge Hospitality

    Front Desk Agent

    4 days ago

    Aimbridge Hospitality Mechanicsburg, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • MCR Hotels

    Full Time Front Desk Agent

    1 week ago

    MCR Hotels Carlisle, United States Full time

    The Front Desk Agent at the Residence Inn by Marriott Carlisle is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient service ...

  • Palette Hotels

    Front Desk Agent

    3 weeks ago

    Palette Hotels York, United States

    Job Description · Job DescriptionEssential Duties and Responsibilities · As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk ...

  • Shaner Hotel Group

    Front Desk Agent

    3 weeks ago

    Shaner Hotel Group Hershey, United States

    Job Description · Greet guests upon arrival. checking in and checking out, handle money, stock market, answer incoming calls · Responsibilities · Greet guests upon arrival. checking in and checking out, handle money, stock market, answer incoming calls · Qualifications · Gre ...

  • Aimbridge Hospitality

    Front Desk Agent

    4 days ago

    Aimbridge Hospitality Mechanicsburg, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Comfort Mechanicsburg Harrisburg S

    Front Desk Agent

    3 weeks ago

    Comfort Mechanicsburg Harrisburg S Mechanicsburg, United States

    Resumen del trabajo · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and mo ...

  • Aimbridge Hospitality

    Front Desk Agent

    2 days ago

    Aimbridge Hospitality Mechanicsburg, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    3 weeks ago

    Aimbridge Hospitality Mechanicsburg, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Mechanicsburg, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    6 days ago

    Aimbridge Hospitality Mechanicsburg, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...