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    Branch Manager III - Charlotte, United States - Carter Bank & Trust

    Carter Bank & Trust
    Carter Bank & Trust Charlotte, United States

    3 weeks ago

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    Description

    POSITION TITLE:
    Branch Manager


    III

    FLSA STATUS:
    Exempt or Non-Exempt


    SUMMARY:

    The Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures.

    Demonstrates leadership competency and models skills and behaviors that produce high-performing teams.


    ESSENTIAL JOB FUNCTIONS:
    Lead, manage, and develop a branch team of direct reports with high complexity and risk in retail banking branch
    Drive branch revenue for a branch with high core deposit and loan balances or a branch in a market with potential for high core deposit and loan balance growth, through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners
    Lead and participate in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Carter Bank brand
    Demonstrate and provide oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools
    Actively participate in executing the branchs strategic plan to grow core deposits and loans, fee income
    Oversee branch associate action planning, sets expectations, and assesses performance
    Maintain a high level of employee morale to minimize turnover and maximum customer service satisfaction

    Responsible for ensuring deposit and loan growth to obtain the banks growth objectives by promoting the banks products and services.

    Oversee the quality of consumer and business products sales and servicing

    Effectively identify and submit quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)


    Oversee the quality of customer service and relationship management actions and decisions
    Consistently deliver exceptional customer experiences
    Assure safety and wellness standards are in place and practiced consistently and effectively
    Responsible for branch operations effectiveness by setting expectations for all branch associates.
    Oversee adherence to the bank and regulatory policies and procedures
    Assure systems and facilities are maintained
    Collaborate with internal partners to identify areas of opportunities and areas of improvements
    Effectively responds to issues, errors and complaints
    Demonstrate and oversees the effective and consistent application of performance and talent management processes
    Consistently demonstrate adaptability and serve in the tradition of care for which CB&T is known, modeling skills and behaviors defined in the retail imperatives
    Responsible for originating consumer and small business lending, for existing and new customers
    Assist customers to identify appropriate lending and deposit product solutions, completing the deposit opening process, loan application, and closing the loan
    Works with Retail Credit staff to review complicated transactions, structure loans, and loan exceptions
    Review reports outlined in toolkit and cadence relating to production, HR, Branch Operations, Retail Operations, Relationship Management
    Responsible for processing override approvals for transactions as needed
    Responsible for onboarding new associates with planning, oversight, and training
    Coach and mentor branch associates


    JOB REQUIREMENTS:
    High school diploma or equivalence required, associates or bachelors degree in business, finance, accounting, or equivalent field preferred
    Previous experience in a financial institution required
    Proven leadership capability in a prior position required
    Successful customer service and sales leadership experience required
    Successful account/relationship management experience required
    Successful operations leadership experience
    Successful business development experience

    KNOWLEDGE/


    SKILLS REQUIRED:
    Excellent relationship and portfolio management skills
    Effectively manages staffing and scheduling to meet business objectives
    Excellent communication and presentation skills
    Ability to effectively manage competing priorities
    Proven leadership skills in staffing, managing, and developing associates
    Proficient in Word, Excel and Power Point
    Strong computer skills
    Advanced math and accounting skills
    Extensive knowledge of banking industry products and services
    Extensive knowledge of banking industry regulations
    Proven negotiation skills
    Ability to develop and execute strategic plans


    PHYSICAL AND MENTAL QUALIFICATIONS:
    Sitting, standing, walking to the terminal, and occasional stooping
    Requires lifting bags and/or tray of coins and bills periodically
    May require working outside designated branch hours to meet business needs
    Travel with occasional overnight travel required

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)
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