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    Exchange Engineer - Charlotte, United States - Apex Systems

    Apex Systems
    Apex Systems Charlotte, United States

    2 weeks ago

    Apex Systems background
    Banking / Loans
    Description

    Apex Systems is seeking an experienced Microsoft Exchange Engineer for one of our reputable financial service clients in Charlotte, NC. This position must sit in Charlotte, NC on a hybrid schedule. This is a full-time, direct hire position that requires candidates to be able to sit on the client's W2 without sponsorship.

    Pay Range: $100, ,000 plus potential bonus compensation structure

    Hybrid Schedule (3 days onsite/2 days remote) in Uptown Charlotte, NC

    Full time, Direct Hire position

    Job Summary

    Working within a global technical support team to provide engineering and technical support solutions for the end user computing environment; whilst maintaining a secure, stable and performant environment. Subject matter expert for Exchange Online and support of E-Mail related systems and security.

    Primary Responsibilities

    Job duties and responsibilities, not limited to:

    • Work within a global team that supports messaging, collaboration, and mobile services to Barings associates.
    • Escalation point for the ServiceDesk and global IT teams for day-to-day support. Managing and resolving incidents, requests or problems within defined SLAs
    • Provide day to day support of M365 with core focus on E-Mail services to ensure secure, proper and efficient operation. This will also include out of hours maintenance activities and 24x7 on-call support within a rotation.
    • Delivery and driving of projects and initiatives as assigned ensuring deliverables are met and fully documented.
    • Ensuring the successful design and operational delivery of E-Mail and M365 related services
    • Maintain a secure M365 environment by being proactive and responsive to security vulnerabilities and implementation of security controls.
    • Continuously seek improvement and develop our EUC services to provide efficiencies and document configurations, knowledgebase articles and processes
    • Working closely Cyber Security teams to implement policies and configuration in relation to securing the E-Mail/Messaging services.
    • Experience with implementing resilient solutions and participating in Disaster Recovery tests to ensure business continuity plans are viable.

    Qualifications/Requirements

    • In-depth knowledge of implementing and administration of Exchange Online (M365)
    • In-depth knowledge of implementing and supporting Exchange Server 2016 and 2019 in an enterprise hybrid environment.
    • Extensive knowledge with troubleshooting and administrating using PowerShell.
    • Experience with migrating from on-premises Exchange to M365 and tenant to tenant migrations
    • Experience with supporting and administering email security products and practices (email gateways, DMARC) with experience of using ProofPoint preferred.
    • Conduct in-depth root cause analysis of complex problems to implement preventative measures and improve system stability and end user experience.
    • Excellent customer service, high levels of communication and the ability to manage problems through to resolution and providing stakeholder updates.
    • Experience working in a multi-disciplined agile / DevOps environment
    • Good knowledge and experience with supporting MS Outlook
    • Experience with managing and administering data backup solutions for Exchange Online recovery.
    • Experience working in a regulated financial industry is preferred.
    • Experience working in environments that require strict adherence to change control policies and regulatory controls.
    • Knowledge of Windows Server 2016/2022
    • Knowledge of Intune and managing mobiles devices is desirable.

    Competencies

    • Strong communication skills including written, verbal, and presentations.
    • Detail-oriented with an ability to multi-task & prioritize tasks.
    • Good time-management, organization and communication skills.
    • Experience in facilitating meetings, ensuring that all viewpoints, ideas and problems are addressed.
    • Demonstrated relationship building including success with senior stakeholders.
    • Enthusiasm and demonstrates initiative, personal accountability, and a can-do attitude.
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