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m365 support - Charlotte, United States - Randstad
Description
m365 support.charlotte , north carolina
posted 2 days ago
job details
summary
$66 - $68.50 per hour
contract
bachelor degree
category computer and mathematical occupations
reference1050813
job details
job summary:
Position Summary:
The Collaboration Operations Support Analyst is responsible for the Level III support of Microsoft 365 Office suite of applications. This includes but not limited to Word, Excel, PowerPoint, One Drive for Business, Teams and SharePoint Online.
This role acts as application analyst/technician and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
Required Skills:
5+ years of experience with Microsoft Office 365
Expert experience/knowledge of Office 365 ProPlus/ & Online Applications
Understands Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite and ProPlus client behaviors as a result of changes
Understands M365 suite of products (Teams, OneDrive SharePoint Online, Exchange, etc.)
Understanding Exchange, SharePoint, Skype for Business, on premise, online and hybrid
Understands Exchange 2013 & Skype for Business features, migration, and related concepts
Experience migrating large enterprise clients to Office 365
Experience with Office 365 deployment from different sources and troubleshooting complex install issues
Experience with monitoring technologies (Splunk. SCOM & SiteScope)
SCCM, MDT, OS/Application deployment toolset engineering
Access Database Editing/Setup DSN Connections
Knowledge and experience with managing and administering Office 365 (user provisioning / de-provisioning, permissions, access, etc.) thru Microsoft 365 Admin Center
Proficient communication and presentation skills
Proficient technical writing skills using MS Office suite - PowerPoint, Visio, Word, Excel, Project
Proficient with Project Management Concepts:
Six Sigma, MBF, ITIL
Advanced technical knowledge with Active Directory
Assist administration teams with troubleshooting network/server issues and testing of system related issues
Installs, configures, and troubleshoots Office Application
Proven experience in problem identification, troubleshooting and resolution
Experience with the incident, change and problem management disciplines; and knowledge of the Remedy ITSM application toolset
Ability to work with minimal supervision
Occasional On-Call support responsibilities (coverage nights & weekends
Desired Skills:
Bachelor's degree in an IT related field, or commensurate experience
strong analytical skills/problem solving/conceptual thinking
Ability to work with technical and non-technical business users
Assist with internal efficiencies on projects and development
Scripting knowledge is a plus
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
location:
Charlotte, North Carolina
job type:
Contract
salary:
$ per hour
work hours: 8am to 4pm
education:
Bachelors
responsibilities:
Desired Skills:
Bachelor's degree in an IT related field, or commensurate experience
strong analytical skills/problem solving/conceptual thinking
Ability to work with technical and non-technical business users
Assist with internal efficiencies on projects and development
Scripting knowledge is a plus
Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
qualifications:
Experience level:
Experienced
Minimum 5 years of experience
Education:
Bachelors (required)
skills:
Desktop Support
Desktop SupportEqual Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.
