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    Service Desk Engineer - Nashville, United States - i3 Verticals Management Services, Inc.

    i3 Verticals Management Services, Inc.
    i3 Verticals Management Services, Inc. Nashville, United States

    1 week ago

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    Description

    Job Description

    Job Description

    JOB TITLE: Senior Service Desk Engineer

    FLSA STATUS: Exempt

    DEPARTMENT: Corporate

    REPORTS TO: Manager, Service Desk

    SUPERVISORY RESPONSIBILITIES: No

    JOB LOCATION: Nashville, TN

    TRAVEL: 0%

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures.
    • Ability to clearly communicate technical concepts to non-technical people.
    • Monitor and respond quickly to support requests via our ticketing system, phone calls, voicemails, emails, or chat.
    • Order, provision, setup, and configure desktops, laptops, tablets, and applications as needed.
    • Work with vendors as required, while providing timely updates to stakeholders
    • Organize and maintain relevant documentation (knowledge base, warranties, contracts, etc.) related to i3 Verticals' systems.
    • Assist with other technical issues as needed.
    • Maintain excellent communication with all end users and other members of the technology department.
    • Occasionally perform duties during off-hours.

    MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

    • 4-6 years of experience in a desktop support position.
    • Excellent verbal and written communication.
    • Experience setting up and configuring Windows and Mac operating systems.
    • Experience configuring and troubleshooting commonly used tools such as:
      • Internet browsers (Chrome, Safari, Firefox, etc.)
      • Productivity software (Microsoft Office applications, email clients, etc.)
      • Hardware (printers, projectors, etc.)
    • Excellent time management skills, and the ability to appropriately prioritize projects.
    • Excellent customer service mentality and willingness to "own" problems to ensure satisfactory resolution.
    • Assist in security monitoring to reduce exposure to malicious software or users.

    PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

    • BS degree or equivalent experience in IT support.
    • Proficiency with Microsoft Office.
    • Familiarity with PowerShell Core.
    • Experience provisioning and configuring computer systems and users within an Active Directory domain.
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