-
Customer Service Rep
3 weeks ago
Fidelity Investments Lincoln, NE, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...
-
Customer Service Rep
2 weeks ago
Fidelity Investments Lincoln, NE, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...
-
Customer Service Rep
3 weeks ago
Fidelity Investments Lincoln, United StatesJob Description: · Financial Customer Associate – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passio ...
-
Customer Service Rep
3 weeks ago
Fidelity Investments Lincoln, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people ...
-
Customer Service Rep
3 weeks ago
Fidelity Investments Lincoln, United StatesJob Description: · Financial Customer Associate - Bi-Lingual - Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great peop ...
-
Customer Service Rep
2 hours ago
Fidelity Investments Lincoln, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great peop ...
-
Customer Service Rep
1 week ago
Fidelity Investments Lincoln, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great peop ...
-
Customer Service Rep
2 weeks ago
Fidelity Investments Lincoln, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great peop ...
-
Customer Service Rep
4 weeks ago
Fidelity Investments Lincoln, United StatesJob Description: · Financial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great peop ...
-
Customer Service Rep
4 days ago
Fidelity Investments Lincoln, United StatesJob Description: · Financial Customer Associate - Bi-Lingual Omaha, NE Area only · Are you looking for a career where you will make a difference in peoples lives while primarily working from home? · If so, consider joining our customer service team. Were hiring great people w ...
-
Customer Service Rep
2 hours ago
Randolph Car Wash Lincoln, United StatesGreets customers as they drive up. Explain wash services to customers, upsells our services based on customers' needs and prints service tickets for each vehicle. Involves use of electronic equipment. Must become knowledgeable in carwash services in order to increase sales. Must ...
-
Entry Level Client Service Reps
10 hours ago
Fidelity Investments Lincoln, NE, United StatesFinancial Customer Associate – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passion for helping othe ...
-
Entry Level Client Service Reps
1 week ago
Fidelity Investments Lincoln, NE, United StatesFinancial Customer Associate - Bi-Lingual – Omaha, NE Area only · Are you looking for a career where you will make a difference in people's lives while primarily working from home? · If so, consider joining our customer service team. We're hiring great people with a passion for ...
-
Customer Service Rep
3 weeks ago
WestRock Seward, United StatesCareer Opportunity - Customer Service Representative · This role serves as a key point of contact for assigned customers with a primary focus on supporting customer satisfaction at our super plant in Sioux City, IA. The representative will maintain a strong relationship with key ...
-
Customer Service Rep
3 weeks ago
Path Engineering Crete, United StatesJob Description · Job Description```RoleAs a Customer Service Representative (also known as Customer Support Specialist, Customer Care Representative), you'll provide exceptional post-sales service to distributors, manage customer inquiries, and maintain product knowledge. You'll ...
-
Customer Service Rep
3 weeks ago
IMI Norgren Crete, United StatesJob Description · Job DescriptionIMI plcIMI plc is a sector focused organisation at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering ou ...
-
Group Licensing Representative
1 week ago
Ameritas Lincoln, United States Full timeThis position requires daily in-office presence. · The Group Licensing Representative performs functions of Group Licensing & Compensation. Assists in all functions including answering telephone calls, responding to email, and processing appointments, terminations, and backgroun ...
-
Parts Counter Rep
3 weeks ago
Hansen Agri-PLACEMENT Lincoln, United StatesPLEASE NOTE: We will not reply if your resume does not meet position requirements. Please understand your education and experience must match our job listings for you to be considered. You must be a U.S. Citizen or a Permanent Resident to be considered for any U.S. positions. The ...
-
Billing Rep
3 weeks ago
CommonSpirit Health LINCOLN, United StatesCHI Health strives to care for you the way you care for your patients. · We understand you have personal responsibilities outside of your profession and also care about your well-being. · With you in mind, we offer the following benefits to support your work/life balance: · Hea ...
-
Billing Rep
3 weeks ago
Common Spirit Lincoln, United StatesOverview · CHI Health strives to care for you the way you care for your patients. · We understand you have personal responsibilities outside of your profession and also care about your well-being. · With you in mind, we offer the following benefits to support your work/life balan ...
Customer Service Rep - Lincoln, United States - Fidelity Investments
Description
Job Description:
Financial Customer Associate - Omaha, NE Area only
Are you looking for a career where you will make a difference in people's lives while primarily working from home?
If so, consider joining our customer service team. We're hiring great people with a passion for helping others, who live within 60 miles of the Greater Omaha metro area.
Apply today to join the next class of Financial Customer Associates . This is a full-time, primarily phone-based contact center position and you do not need a finance background to succeed in the role. We're looking for individuals who care about and can relate with others. We provide paid training, a complete work from home computer package, and all the resources you need.
Make an Impact By
Establishing rapport and showing empathy with customers, making them feel valued
Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client
Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately
Defining a problem clearly and raising concerns when necessary
Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues
Assisting customers with professionalism while following measurable business goals
The Expertise and Skills You Bring
Having a degree or customer service experience is helpful. If you d on't have a degree, but would like to pursue one, Fidelity offers tuition reimbursement programs that can help you further your education.
Listening and empathy skills to support the challenges of our diverse customers
Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g. email, live chat, etc.)
"Of service" attitude towards others and being a supportive teammate
Personal computer proficiency - can type 40 words per minute and pass a standard English grammar test
Pro-active problem-solving skills
Ability to manage challenging situations and conversations via voice or digital channels
Utilizing effective questioning to uncovering hidden customer needs
Identifying the actions needed to obtain positive outcomes
Benefits
At Fidelity, you can take advantage of flexible benefits that support you through every stage of your life, empowering you to thrive professionally and personally.
Schedule
Monday - Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.
Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates
Certifications:Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at .
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.
We welcome those with experience in jobs such as Billing, Cost, and Rate Clerk, Bookkeeper, and Senior Accountant and others in the Accounting and Finance to apply.