Jobs
>
Los Alamitos

    Discharge Coordinator Per Diem Days - Los Alamitos, United States - University of California

    University of California
    University of California Los Alamitos, United States

    5 days ago

    Default job background
    Description


    Updated: Apr 12, 2024

    Location: Los Alamitos

    Job Type:

    Department: Case Management-LOM

    I. JOB SUMMARY
    The position works under the direction of the RN Case Manager and/or Social Worker to complete referrals for post acute services for patients and assist with the tasks that do not require a clinical license or degree. Responsibilities include the following activities: arrange post-discharge services, create and follow up on electric referrals using the Tenet Case Management system, review patient choice letters with patients/families for required signatures, provide follow up Important Message to Medicare patients prior to discharge, communicate with patients, families and other members of the care team, complete tasks

    II. TECHNICAL SKILLS/JOB SPECIFIC SKILLS/"ESSENTIAL FUNCTIONS*

    TELEPHONE SKILLS - Demonstrates hospital telephone etiquette by answering the phones promptly, courteously and identifying department and self.
    POLICIES/PROCEDURES- Is aware of and follows all hospital and department policies and procedures.
    TEAM WORK- Promotes positive co-worker relationships through team work and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with coworkers, physicians and students in a non-threatening manner. Offers assistance and promptly responds to requests.
    PRODUCTIVITY-Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.

    Documentation is accurate, complete and legible.
    Validates patient's demographic and payer information with patient/family and notifies Patient Access immediately if any corrections are needed. that Validates that all commercial/managed care discharges have authorization for status and level of care provided, notifies Dir of variances.
    Provides Important Message follow up letter to Medicare patients per Tenet policy and under the direction of the RN Case Manger or SW (15% daily, Makes referrals for post-acute services under the direction of RN CM or SW staff utilizing the electronic Tenet Case Management system. 10 Provides patients and families with choices of post-acute per Tenet policy and completes documentation.
    Responds to post-acute providers timely and completes referrals per Tenet policy
    Documents and communicates all elements of the post-acute referral to the RN CM or SW, healthcare team, patient/family, post acute providers. Completes tasks as assigned by RN Case Manager and/or SW staff
    Makes copies, send faxes, completes phone calls to arrange post-acute services, ensures appropriate hospital info is communicated to providers. Documents all referrals and tasks in the Tenet Case Management system per Tenet policy (70% daily, essential)
    Ensures that payers have received all clinical information from the RN Case Manager
    Provides pts and healthcare team info regarding resources,benefits available to the pt along with the economic impact of care options (5% daily
    Adheres to dept structure,staffing,policies & procedures to comply with the CMS Conditions of Participation and Tenet policies (10% daily essential) Performs other duties as assigned

    III. CUSTOMER SERVICE - G.E.M. PROGRAM (GO THE EXTRA MILE)

    Takes responsibility for providing services every day.

    2. Displays outstanding customer service skills:
    * Greets all customers warmly
    * Makes eye contact
    * Introduces self and calls patients/ customers by name
    Provides all assistance needed in a friendly and caring manner.
    Looks for opportunities daily to "Go the Extra Mile" in not only meeting customer needs but exceeding expectations.
    Displays sensitivity to an individual's race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law. Respects, accepts and anticipates spiritual and personal needs.
    Compassionate to patients, families, visitors, physicians and co-workers.
    * Demonstrates kindness, compassion, courtesy and respect.
    Demonstrates good listening skills.
    * Demonstrates a willingness to help.
    Connection to patients, families, visitors, physicians and co-workers.
    * Greets and performs tasks with a smile.
    * Practices the 5 fundamentals of communication (AIDE-T) (Acknowledge, Introduction, Duration, Explanation, and Thank you).
    * Practices professional telephone courtesy.
    Communication to patients, families, visitors, physicians and co-workers.
    * Responds to patient's complaints/patient issues take priority.
    * Accepts responsibility for actions.
    * Demonstrates communication excellence.
    Caring and professional with patients, families, visitors, physicians and co-workers.
    A team player and "spotlights" other members of the team.
    Lends a helping hand to co-workers without being asked.
    * Keeps the workplace clean and neat.
    * Offers to escort visitors to their destination.
    * Refrains from personal conversations in front of patients, families or visitors.
    * Maintains a positive, professional attitude.

    III. B. KEY SUCCESS FACTORS

    ATTENDANCE- Employee reports to work each regularly scheduled workday. Accurately records all work time including meal periods.
    PUNCTUALITY - Is ready for work at precise starting time and continues working until scheduled departure time. Returns on time from all break and meal periods.
    GENERAL WORK HABITS - Readily accepts work assignments in a positive manner. Performs work that is accurate, timely, neat and consistent. Documentation is legible.
    SAFETY-Keeps work area neat and maintains equipment in accordance with health and safety codes. Reports safety issues and equipment failures appropriately
    APPEARANCE - Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at CONFIDENTIALITY - Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is ANNUAL REQUIREMENTS - Completes annual requirements (PPD, health requirements, Annual Update, Ethics training, licensure and/or

    IV. TRAINING AND EXPERIENCE
    MANDATORY:
    Prior case management experience, acute care hospital experience Excellent organizational skills, verbal and written communication skills Able to demonstrate problem solving, and computer literacy

    PREFERRED:
    High School diploma or equivalent Bachelor's degree

    V. PHYSICAL REQUIREMENTS

    Regularly required to sit, stand, walk, talk and hear

    Use of fine motor skills-typing/data entry
    Able to work in a faced paced clinical environment

    Share:

    mail

    Apply for this Job


  • Coast Plaza Hospital Norwalk, United States

    Job Description · Job Description · Job Title: Nursing Supervisor · Base Rate: $ $72.64 · 12 hr. shifts- overtime is paid after 8 hours, resulting in an average rate of $ $84.75 · Job Summary: · The Nursing Supervisor is responsible for the nursing care of patients in a designat ...


  • UC Irvine Health Los Alamitos, United States

    Updated: Apr 12, 2024 · Location: Los Alamitos · Job Type: · Department: Case Management-LOM · POSITION TITLE DEPARTMENT: Social Services Case Management · REPORTS TO: Director of Case Management · Ages of Patients Served - Provides patient care or has patient interaction to ...


  • University Of California Irvine Los Alamitos, United States

    Updated: Apr 12, 2024 Location: Los Alamitos Job Type: Department: Case Management-LOM POSITION TITLE DEPARTMENT: Social Services Case Management. REPORTS TO: Director of Case Management. Ages of Patients Served - Provides patient care or has patient Management, Social Worker, Wo ...


  • University of California Los Alamitos, United States

    · Updated: Apr 12, 2024 · Location: Los Alamitos · Job Type: · Department: Case Management-LOM · POSITION TITLE DEPARTMENT: Social Services Case Management · REPORTS TO: Director of Case Management · Ages of Patients Served - Provides patient care or has patient interaction ...


  • UC Irvine Medical Center Los Alamitos, United States

    Updated: May 1, 2024 · Location: Los Alamitos · **Job Type**: · Department: ICU/CCU-LOM · **UC Title: Registered Nurse LOM-G** · **Position Number**: · **Reports to**:Mgr, Nursing LOM · **Working Title**:RN - ICU - Per Diem Days - Los Alamitos · **Cost Center**:ICU/CCU-LOM · ** ...


  • UCI Health Fountain Valley, United States

    Position Title: Certified Nursing Assistant · Job Code: D8011 · Department/Cost Center(s): DOU/Progressive Telemetry 6031 · Reports to: Director · FLSA Status: Non-Exempt · Essential Duties: · 1. Provides direct patient care under the direction and supervision of a Registered Nur ...


  • University of California Fountain Valley, United States

    · Updated: Apr 14, 2024 · Location: Fountain Valley · Job Type: · Department: Progressive Telemetry Un-FVR · Position Title: Certified Nursing Assistant · Job Code: D8011 · Department/Cost Center(s): DOU/Progressive Telemetry 6031 · Reports to: Director · FLSA Status: Non ...


  • PIH Health Los Angeles, United States

    Responsible for independently performing all non-invasive cardiology procedures for a group of patients based on policies and procedures. · PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange Coun ...


  • Huntington Hospital Pasadena, United States

    When you join the Huntington Hospital team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we've grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 be ...


  • Kindred Healthcare La Mirada, United States

    Kindred Healthcare - Kindred Hospital La Mirada [CNA / Health Aide] As a Certified Nursing Assistant at Kindred Healthcare, you'll: Be responsible for providing a full range of nursing care including assessment, treatment planning and hands-on nursing care; Demonstrate accountabi ...


  • Coast Plaza Hospital Norwalk, United States

    Job Description · Job Description · Job Title: Case Manager-RN (8hrs.) · Base Rate: $ $64.51 · Job Summary: The Case Manager is responsible for managing and coordinating the care of the patients in the acute care setting. Analyzes patient's records to determine legitimacy of admi ...


  • Providence Service Fullerton, United States

    Description · Cleaning, preparation and sterilization of instruments, trays and equipment. Operating departmental machinery. Receiving, labeling, stocking and delivery of supplies and equipment. Operating a computer, answering phones and filling orders. Cleaning and sanitizing of ...


  • Providence Santa Ana, United States

    Description · Care Management is a collaborative practice model including the patients, nurses, social workers, physicians, other practitioners, caregivers and the community. The care management process encompasses excellent communication, both verbal and written, and facilitates ...


  • UCI Health Fountain Valley, United States

    Essential Job Functions · Interviews patient, family, significant others to formulate a nursing history. · 2. Observes, identifies and collects data to identify nursing care needs of the patient and family. · 3. Correlates the medical plan of care with the nursing plan of care. · ...


  • Adventist Health NW Los Angeles, United States

    Centered in the heart of Boyle Heights, Adventist Health White Memorial is one of the area's leading healthcare providers since 1913. We are comprised of a 353-bed hospital, three medical office buildings, residency programs, comprehensive cancer care and a vast scope of services ...


  • Adventist Health NW Los Angeles, United States

    Centered in the heart of Boyle Heights, Adventist Health White Memorial is one of the area's leading healthcare providers since 1913. We are comprised of a 353-bed hospital, three medical office buildings, residency programs, comprehensive cancer care and a vast scope of services ...


  • Adventist Health Los Angeles, CA, United States Full time

    Adventist Health White Memorial is a unique faith-based teaching hospital serving East Los Angeles and the surrounding area. The non-profit, 353-bed hospital is committed to improving the health of the community by providing high quality and comprehensive care with inpatient and ...


  • Adventist Health Los Angeles, United States

    Job Description · Centered in the heart of Boyle Heights, Adventist Health White Memorial is one of the area's leading healthcare providers since 1913. We are comprised of a 353-bed hospital, three medical office buildings, residency programs, comprehensive cancer care and a vast ...


  • Adventist Health Los Angeles, United States

    Job Description · Centered in the heart of Boyle Heights, Adventist Health White Memorial is one of the area's leading healthcare providers since 1913. We are comprised of a 353-bed hospital, three medical office buildings, residency programs, comprehensive cancer care and a vast ...


  • Hollywood Presbyterian Los Angeles, United States

    Job Description · Job Description · CHA Hollywood Presbyterian Medical Center is seeking a motivated and experienced RN Recruiter to join our dynamic HR team. The RN Recruiter will be responsible for the full-cycle recruitment of registered nurses, from sourcing and screening c ...