- We offer competitive benefits focused on employee well-being, including paid volunteer time off
- We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
- We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work six years in a row.
- Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie). Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration. To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.
- Act as a Subject Matter Expert for products they support, with deep technical knowledge of the applications and supporting software products.
- Diagnose and verify system issues as it relates to the supported product.
- Serve as an escalation point for other members of the support team to diagnose and resolve complex issues.
- Document and confirm suspected software defects and product requests. Provide detailed test cases and results to the DevOps team for resolution.
- Act as a technical and knowledge resource for internal teams such as DevOps, Product Management, and Professional Services.
- Act as liaison to other internal teams and advocate for customer product concerns. Participate in different types of development meetings and provide input and prioritization of reporting defects and enhancement requests. Address supportability concerns related to product functionality.
- Act as the Support Readiness facilitator including arranging appropriate training, documentation, and other support preparedness activities.
- Review top causes of customer issues and recommend changes to product, training, and support offerings.
- Technical documentation resource and reviewer of Knowledge Base articles and documentation.
- Work self-sufficiently, requiring little direction.
- Act as a technical reference and liaison for the Customer, Partner, DevOps and Website Design Teams.
- Experience with B2B eCommerce or ERP software products required.
- Investigate complex issues involving code, data, or environmental components.
- Strong troubleshooting skills with ability to find solutions.
- Strong excel skills.
- Review and contribute to the Knowledge Base articles.
- Provide timely follow-up to customers.
- Provide thorough and complete Intercom back-office updates and documentation of customer issues.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Stay current on evolving product functionality and new releases.
- Knowledge of web technologies required.
- An outgoing personality that enjoys working with customers and solving problems.
- Excellent communication skills with a focus on delivering world-class customer satisfaction.
- Provide thought leadership on continuous improvement of our customer experiences.
- Clear written and verbal communication skills with excellent follow-up.
-
IT Support Specialist
3 weeks ago
Collegis LLC St Louis, United StatesCollegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader i ...
-
IT Support Specialist
4 days ago
Guarantee Electrical St Louis, United StatesPartner. Energize. Deliver. · Join our St. Louis team as an IT Support Specialist and become an employee of a nationally recognized Top Workplace This person would be the initial point of contact for customers/employees with IT needs. They would be responsible for managing help ...
-
IT Support Specialist
3 weeks ago
Guarantee Electrical Saint Louis, United StatesJob Description · Job DescriptionPartner. Energize. Deliver. · Join our St. Louis team as an IT Support Specialist and become an employee of a nationally recognized Top Workplace This person would be the initial point of contact for customers/employees with IT needs. They would b ...
-
Operations Support Specialist
3 weeks ago
Premium Retail Services St. Louis, United States Full timeOperations Support Specialist · General Information · Company: PRE-US · Location: SAINT LOUIS, Missouri, 63146 · Ref #: M59155 · Function: Corporate · Employment Duration: Full-time · Benefits: · Medical, dental and vision insurance · Company-paid life insurance, short-term an ...
-
Sleep Support Specialist
2 weeks ago
Inspire Medical Systems St. Louis, United StatesABOUT INSPIRE MEDICAL SYSTEMSInspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA sever ...
-
Administrative Support Specialist
2 weeks ago
Accounting Career Consultants, ACC Legal & HR Career Consultants St Louis, United StatesWhy is This a Great Opportunity? · The Administrative Support Specialist for the Internal Audit Team provides comprehensive administrative support and handles various tasks to assist the Internal Audit function. This role is essential in ensuring the efficiency of the audit team ...
-
Client Support Specialist
2 weeks ago
Zelis St. Louis, United States Full timePosition Overview · The Client Support Specialist (CSS) serves as the primary point of contact for multiple Zelis Clients post Go-Live for processing of Claims Communications, Payments, and/or ID cards. The CSS is responsible forassisting the client with the successful processing ...
-
Vocational Support Specialist
2 weeks ago
Burrell Behavioral Health St. Louis, United States Full timeLooking to feed your desire to give to your community and support those who need a helping hand? Look no further Not only is Supported Living and Employment Services growing the amount of its resources, services, and facilities to assist as many communities as possible, it also p ...
-
IT Field Support Specialist
1 week ago
MGM Healthcare St Louis, United States**JOB DESCRIPTION** · **LOCATION** · LOGIN IT Field Support Specialist MGM Healthcare Home Office DESCRIPTION **IT Field Support Specialist** · MGM Healthcare is seeking a talented, customer focused IT Field Support Specialist based in St. Louis, Missouri. This role will work ...
-
Product Specialist-Digital Support
3 weeks ago
Stifel St. Louis, United States Full timeSummary · The Product Specialist assists the team in researching and collaborating on digital strategies that drive the product's success. The Product Digital Specialist will be experienced in Stifel's client-facing technology and will periodically interface with members of Stif ...
-
Nursing Home Support Specialist
18 hours ago
Compass Health Network St. Louis, United States Full timeJob Description · Compensation : $ · The Nursing Home Support Specialist is responsible for assisting clients of a Skilled Nursing Facility (SNF) or Intermediate Care Facility (ICF) who have serious medical/nursing needs, along with a severe, disabling mental illness, who would ...
-
Community Support Specialist
4 days ago
PEOPLE'S HEALTH CENTERS Saint Louis, United StatesJob Description · Job DescriptionALM Hopewell Center a Certified Community Behavioral Health Organization provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional menta ...
-
Community Support Specialist
6 days ago
Compass Health Network St Louis, United StatesDue to rapid expansion in all of our clinics, we are offering a $1,500 sign-on bonus* for Community Support Specialist positions; additional $500 sign-on bonus* for Qualified Mental Health Professionals. We are eager to be able to continue to serve clients in our service areas an ...
-
Community Support Specialist
4 days ago
PEOPLE'S HEALTH CENTERS Saint Louis, United StatesJob Description · Job DescriptionAmanda Luckett Murphy Hopewell Center grew out of a 30-year history of service. In 1988, Yeatman / Union-Sarah transferred its assets to Hopewell Center under the leadership of its founder, Dr. Amanda L. Murphy. In the fall of 2009, the board of d ...
-
Sleep Support Specialist
1 week ago
Inspire Medical Systems I St Louis, United StatesABOUT INSPIRE MEDICAL SYSTEMS · Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA s ...
-
Community Support Specialist
1 week ago
ARC St Louis, United StatesBe Part of our Circle. · We empower people to live their best life. That is our missionnot only to those we serve, but to those we employ. This mutually shared sense of purpose drives our decisions and actions. Come as you are and achieve better lives as part of the St. Louis Ar ...
-
Application Support Specialist
1 week ago
Irca Group St Louis, United StatesThe Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry, the Group has its headquarters in Italy (Gallarate) and a strong global footprin ...
-
Peer Support Specialist
4 weeks ago
Concordance Louis, United StatesJob Description · Job DescriptionDescriptionAs one of the fastest growing behavioral health organizations in the nation, Concordance supports individuals leaving prison on their healing journey, giving participants an opportunity to lead joyful, abundant, and purposeful lives. O ...
-
Peer Support Specialist
2 days ago
Burrell Behavioral Health St Louis, United StatesJob Description: · Essential Job Functions: · + Provide all services and functions within Preferred Family Healthcare Code of Conduct; adhere to all company policies for employment. · + Demonstrate understanding of health service systems and assist program participants in iden ...
-
Community Support Specialist II
2 weeks ago
BJC Behavioral Health St. Louis, United States Full timeJob Description · Additional Information About the Role This is a 40 hour per week Community Outreach Case Worker position You will assist clients by linking them to community resources, such as housing and food assistance You will work out in the communities with clients daily ( ...
Product Support Specialist - St. Louis, United States - ECI Software Solutions
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It's how business gets done. Who is ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn't simply deliver amazing software solutions; we also have an award-winning company culture.As an EvolutionX Support Specialist for our team, you will be supporting small to enterprise entrepreneurs using our eCommerce solutions. This position will be responsible for providing exceptional technical assistance and customer support to users of our platform. You will serve as the primary point of contact for addressing customer inquiries, troubleshooting issues, and ensuring a seamless user experience. This role requires a combination of technical expertise, excellent communication skills, and a customer-centric approach to problem-solving.We are searching for an outgoing, energetic, and motivated customer support professional to join our team
The Technical Support Specialist is responsible for being a knowledgeable resource to others in the organization by providing guidance and support, as well as timely resolution to issues escalated to them from the customers/partners. They are also responsible for engaging with Product Management and Development on resolution of software defects, product enhancement requests, and Support Readiness.
The Support Specialist will:
Duties and Responsibilities:
#LI-REMOTE
#LI-CV1