- Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine. Safe – Follow all safety policies and procedures. Friendly – Get to know our guests and build genuine relationships with them. Fun – Have fun Be interactive with all internal and external guests while maintaining professional standards.
- Use the "WE CARE" formula to deliver the best experience to our guests:
- Welcome – We treat strangers like friends and friends like family.
- Excited – We are enthusiastic and eager. We perform at a level that exceeds guest expectations.
- Comfortable – We provide a safe, relaxing and inviting environment.
- Appreciated – We recognize the full value of our guests.
- Respected – We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.
- Entertained – We strive to deliver a valuable, enjoyable and delightful experience.
- Adhere to department service standards of being accommodating, accurate, and attentive.
- Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions.
- Responsible for the supervision and performance of the FOH restaurant staff on a shift basis to ensure exemplary guest satisfaction.
- Assist and advise other departments and company personnel, as necessary, to assure the successful performance of the restaurant and the company overall.
- Direct or perform training, implementation and follow through of all training materials to ensure proper training of staff.
- Review staffing levels daily to maintain and control costs reflective of business levels to ensure maximum guest satisfaction.
- Assist manager with all sanitation and nutrition practices in restaurant to ensure outlet meets or exceeds said practices and requirements.
- During operating hours, coordinate all FOH activities including but not limited to greeting, seating of guests, dining room service, FOH interactions to achieve the best food and service experience for the guests.
- Assist management in staff interviews, hires, evaluations and coaching and counseling to develop employees and build a cohesive team in the restaurant that will provide superior service to our guests.
- Assist management in maintaining cost through proper controls, inventory control and ordering as set forth by standards and practices.
- Completes all company-required training within designated time frames.
- Performs other duties as assigned.
- Must have the ability to lift up to 50 lbs without assistance
- Must be able to Stand, Lift, Twist, and Bend as necessary throughout the shift
- must be able to work well with others
- must have basic reading and math skills
- must be able to maintain focus on the task at hand
- must be able to maintain a calm and pleasant attitude in high stress situations
- must have appropriate social skills and enjoy interacting with the public and coworkers
- must have basic computer skills
- must have the ability to work in a brightly lit, smoke-filled casino environment with above average noise levels and varying temperatures. MINIMUM QUALIFICATIONS
- Restaurant lead experience preferred
- 1-2 years restaurant experience needed
- 1 year leadership experience preferred
- Ability to use all equipment associated with the position, including, but not limited to, computer keyboard, telephone, copy machine, touch screen POS, and kitchen equipment.
- Ability to assist manager in programs and processes to reduce lost time injuries.
- Ability to observe and give appropriate feedback on the actions of staff and document if necessary any courses of action.
- Ability to communicate effectively with guests and all levels of employees through written and oral reporting.
- Ability to move effectively and efficiently around buffet floor and buffet kitchen so as to be able to observe and interact at all tables and areas of operation.
- Ability to analyze and interpret operation results, solve problems, perform duties under pressure and in an interruptive environment.
- Willingness to assume overall responsibility relative to the performance of the Isle Buffet in the absence of the manager.
- Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
- Availability to work 24-hours hours a day, 7 days a week, varied work schedules and holidays.
- Must be able to receive and maintain all required certification.
- Must complete all required company training.
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Description
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands:
Mental Demands:
Work Environment:
Education: None Required
Training/Experience:
Job Knowledge:
Other:
