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    Financial Services Representative - Seattle, United States - THS

    THS
    THS Seattle, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders. We are on the frontlines:

    • Fighting the region's opioid epidemic
    • Providing behavioral health support for those experiencing homelessness
    • Lowering barriers to behavioral health for youth and adults who have had challenges accessing quality care
    • Specialists in serving the needs of the BIPOC and LGBTQIA communities
    • A family of caring and compassionate providers dedicated to serving the most vulnerable in our community.

    We are hiring for a Financial Services Representative, who will be located in-person at our Seattle (First Hill) branch, to join our passionate agency and be part of the ever-growing field of behavioral health services. The hours for this position are 6am – 2:30pm. The pay range is $22.50-$24.84/hour depending on experience.

    Requirements:

    Finance Front Desk

    • Employee is available and accessible at their Finance front desk.
      • Handle outgoing calls, incoming calls, and face-to-face communications with clients, insurance, and THS staff.
    • Assesses the patient's ability to pay, establishing payment arrangements, counseling patients on THS financial assistance and government programs, and following-up to facilitate prompt and accurate resolution of outstanding balances.
    • Creates daily deposit logs using credit/debit card settlements, checks, and cash payments. The Financial Services Rep will makes sure to scan all deposits to appropriate folder for retrieval by the Senior Accountant.
    • Maintaining HIPAA patient confidentiality standards for medical and financial information.
    • Cash handling and ability to take deposits to bank as needed.
    • Client Account Maintenance
      • Posting charges to clients' accounts.
      • Applying payments from clients.
      • Regularly reviews client census for specific branch and makes payer/eligibility updates as necessary.
        • Reviews Eligibility Report sent every 2 weeks and takes necessary action.
        • Reviews the Admission Report and takes necessary action.
      • Regularly sets up payer information using Financial Intake Forms submitted daily.
      • Submits KC UDD forms as needed for KC authorizations.
    • Communication
      • Strong communication with manager regarding personal matters that interfere with job functionality
        • This includes calling in and arriving late to shift.
      • Communication with peers for resolution of issues.
      • Communication with manager regarding issues that need escalation or help from other departments/leadership.
    • Attendance
      • Attendance and punctuality are key for this role as the clientele often rely on a face-to-face interaction with Finance at this location as early as 6:30am.

    Minimum Qualifications:

    • High School Diploma or Equivalent
    • Minimum of two (2) years of billing and/or collection experience in a healthcare-billing environment, preferably within Washington State.
    • Excellent oral and written communication skills with an emphasis on customer service.
    • Ability to work in high volume environment with various pressing priorities.
    • Proficient in Microsoft Excel.
    • Ability to be a well-organized and detail-oriented multitasker.
    • A major plus would be a great understanding of commercial insurance, Medicare, and Medicaid.

    We offers the following benefits to full and some part-time staff:

    • Employer paid medical/dental/vision insurance packages.
    • Employer paid life insurance
    • 12 accrued vacation days for year one, up to 20 days in subsequent years
    • 12 days sick leave accrual per year
    • Mental Health Day
    • 1 Personal Day
    • 12 Paid Holidays
    • Flexible Spending Plan
    • 403(b) Retirement plan
    • Employee Assistance Program
    • Training Allowance/License Reimbursement
    • We are also a Second Chance Employer
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