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Service Advisor
1 week ago
STG Auto Group Montclair, United StatesEvery service professional at STG Auto Group must excel in listening, communicating, and working efficiently to STG standards. Service Advisors assist guests with their vehicles and explain the benefit of maintaining their vehicle with STG recommendations. · Primary responsibilit ...
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Service Advisor
2 weeks ago
Wickstrom Chevrolet Roselle, United StatesAs a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the d ...
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Service Advisor
3 weeks ago
Sonic Automotive Nederland, United States**Company Description** · At **Philpott Toyota, **a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. · Our 100+ dealerships are concerned with more than moving inventory; they're committed to yo ...
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Service Advisor
1 week ago
Cartier Short Hills, United StatesReference Code: 100965**Service Advisor - Short Hills**: · - Short Hills, NJ, US- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our b ...
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Audi Service Advisor
2 weeks ago
Audi Meadowlands Secaucus, United States**Our company is looking for a Service Advisor to join our Audi service team** · We are in a prime environment where our customer base is successful, understands value and expects exceptional service. We are looking for people who have drive and passion. · We offer 401(k) matchin ...
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Service Advisor
2 days ago
Manhattan Motorcars New York, United StatesAs an experienced Service Advisor in the automotive industry, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer servic ...
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Service Advisor
2 days ago
Ciocca York Region York, United States**We have an immediate opening for an energetic, enthusiastic and highly motivated automotive service advisor professional to join our growing and dynamic team Are you a career minded individual in search of a workplace to call home? At Ciocca Chevrolet of Red Lion, you'll have t ...
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Service Advisor
2 weeks ago
Sonic Automotive Union City, United StatesService Advisor - Land Rover South Atlanta in Union City, GA at Sonic Automotive · Job Type: · OtherExperience: · Mid-Senior LevelJob Description · The · Service Advisor · is responsible for scheduling service work in the service department and for selling additional needed ...
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Customer Service Advisor
3 weeks ago
Schnitzer Steel Newark, United States** Customer Service Advisor** · **Job Category****:** Retail **Requisition Number****:** TEMPL12109 Showing 1 location **Job Details** · **Description** · Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Servi ...
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Service Advisor
3 weeks ago
Manhattan Motorcars Group Brooklyn, United StatesJob Summary: · The responsibilities of a Service Advisor include greeting customers, listening to their needs, sell recommended services, working closely with technicians, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintena ...
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Service Advisor
2 weeks ago
BMW of Brooklyn Brooklyn, United States**Prior experience as a service advisor or service writer required** · As a BMW of Brooklyn Service Advisor, you'll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in di ...
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Service Advisor
3 weeks ago
Rockland CDJR Nanuet, United States**Automotive Service Advisor** · If you believe Customer Service is a true craft - one built on charisma, communication and thorough product knowledge - we want to talk to you · As a **Service Advisor **you will be responsible to meet and greet service customers promptly in a pro ...
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Service Advisor
2 weeks ago
DCH Honda of Nanuet Nanuet, United States**Dealership**: L0713 DCH Honda of Nanuet · **Nanuet Honda**: · **Interested in working at a place with growth opportunities?** · **Ready to take your career to the next level?** · As a Service Advisor you will be responsible for initiating automotive services and repairs by asce ...
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Automotive Service Advisor
3 weeks ago
Crown Motors Holland, United States**Service Advisor Primary Responsibilities**: · - Greeting customers, making them feel at home · - Writing customer's vehicle concerns accurately on repair order · - Referring to service history to recommend necessary maintenance or repairs. · - Providing a complete and accurate ...
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Express Service Advisor
3 weeks ago
Preferred Chevrolet Buick GMC Holland, United States**Earning Potential of $42,000 per year or more** · We're seeking a Service Advisor to join our Express Lube team. · **Preferred Chevrolet Buick GMC** is a part of Preferred Auto Dealerships. A third-generation local group of family-owned automotive dealerships serving West Michi ...
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Service Advisor
3 weeks ago
Key Cars Auto Group Vernon, United StatesKey Cars Auto Group is seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor/Writer. As a part of the Key Cars Auto Group Family, you'll have the opportunity to work with a renowned automotive brand and contribute to our mission of deli ...
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Service Advisor
3 weeks ago
GNB Auto Repair Inc East Elmhurst, United StatesService Writer · Company Description · We are an automotive service and repair shop specializing in general automotive repair. We are a small, but very busy shop and we focus heavily on providing top quality repair and great customer service. · Our company is looking for an exper ...
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Ford Trucks Service Advisor
2 weeks ago
United Ford, LLC Secaucus, United StatesOur rapidly growing business is looking for Service Advisors to join our team. We are looking for experts in the complex art that is customer service with excellent people skills. · **MINIMUM 1 YEAR EXPERIENCE REQUIRED** · **Responsibilities**: · - Greeting customers upon arrival ...
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Service Advisor
3 weeks ago
Volvo Cars of Queens Great Neck, United States**Join a Winning Team at Volvo Cars of Queens / Bayside Volkswagen**: · Volvo Cars of Queens is one of the region's premier dealerships, serving the Bayside, Auburndale and Flushing communities in New York since 1934. Our team enjoys a fantastic culture, opportunities for advance ...
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Service Advisor
2 weeks ago
Planet Honda Union, United StatesJob Description · Job DescriptionWe are looking for Service Writers to join our successful team Planet Honda in Union, NJ. · As a Service Writer, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-ver ...
Customer Service Advisor - Newark, United States - Digital Space Group Limited
Description
** Customer Service Advisor**
**Salary**: Competitive depending on experience
**Location**: Newark
**Closing Date**: 01 April 2022
**Role**: Customer Support
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**Salary**: Competitive dependent on experience
**Location**: Newark
**Closing Date**: 24 March 2022
**Role**: Technical Support
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**Salary**: Competitive depending on experience
**Location**: Telford, Newark
**Closing Date**: 01 April 2022
**Role**: Customer Support
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**Salary**: Competitive depending on experience
**Location**: Newark
**Closing Date**: 17 March 2022
**Role**: Technical Support
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**Salary**: Competitive depending on experience
**Location**: Telford, Newark
**Closing Date**: 25 March 2022
**Role**: Customer Support
**Customer Service Advisor**
Digital Space is a leading UK converged managed service provider delivering excellence in Connectivity, Unified Communications and Collaboration, Cloud and Hosting, Security and IT Managed Service Solutions to its customers, through Service Operations based in Newark and Telford.
Our culture is customer-centric, serving loyal and trusted customers across our specialist verticals including Hospitality and Leisure, Retail, Government and Not-for-Profit, Manufacturing & Construction, Commercial and Financial and Professional Services. An example of our valued customers include Greene King, Burger King UK, St John Ambulance, Roxel and the Motor Fuel Group to name but a few.
Over 80% of our colleagues are in customer facing roles, and as valued members of the Digital Space team benefit from training and professional development, flexible working options, Medicash, quarterly company incentives and a variety of health and wellbeing services. As a company we are always seeking talented people, so if you're looking for a new challenge as part of a fast-paced industry in a business with exciting growth plans, then we'd like to hear from you
**Location - Newark**
As an integral part of a busy Customer Services team you will be required to offer full support to our customer base. You will work within a team and be required to share knowledge and experience. An essential part of your role is to establish and maintain a constructive relationship with our customer base by understanding their business drivers and delivering service excellence and exceeding expectations.
**Key Result Area**
To undertake the day to day activities within the customer services environment, including quotations, new orders, cancellations, billing and general enquires
Identify service, retention and selling opportunities to our customer base
Take ownership for every customer interaction, taking personal responsibility to see it through to a resolution and delivering customer service excellence
**Role Responsibilities**
Handle a large volume of customer interactions via one of our many mediums such as calls, emails, live chat
Liaise with other areas of the business to provide input/solutions to resolve customer queries
Build immediate rapport and confidence with the customer by active listening to fully understand their reason for contact, to enable correct approach
Be accountable for ensuring that every customer interaction is handled to the same consistent high standard delivering customer service excellence
Have a high standard of commercial acumen
Show a natural ability to treat each customer as an individual, being personable, and delivering a tailored response where appropriate, in order to find opportunities to promote and deliver customer service excellence
Effectively handle complaints, resolving issues where possible, but escalating where needed in order to promote customer loyalty and retention
Operate professionally and efficiently within a large team committed to delivering exceptional customer experience at all times and be able to show initiative / resilience during peak and trough periods or unforeseen service issues challenge
Use own problem-solving skills to identify and resolve recurring issues
Be driven to deliver right first time culture
Accountable for development and meeting departmental and individual targets/objectives
Adhere to all company polices We look forward to hearing from you
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