- Manage all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance with our standards, policies, and procedures
- Meet and exceed monthly revenue goals set by the Regional and Executive Leadership Team
- Monitor clinic goals including but not limited to revenue, margins, practitioner sales, discounts, budgets, and new/return clients
- Recruit, retain and develop a high-performing and diverse team
- Support staff growth through 1:1 touch bases and training
- Demonstrate clinic leadership by actively being on the floor and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance
- Oversee, track, and address all client feedback; report to management and share with impacted employees
- Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees, and the company
- Take initiative to improve systems, policies, and procedures to increase efficiency and level of service
- Assist the leadership team with additional tasks or duties as requested
- Bachelor's degree preferred; High School diploma required
- 5+ years of relevant experience; experience in retail, hospitality or spa industry is desired
- 3+ years of experience in managing teams to achieve high performance required
- Ability to lead, coach and develop employees to achieve goals
- Must be willing to work a flexible schedule to accomplish all major responsibilities; This includes early mornings, evenings weekends and holidays.
- Ability to perform job functions with minimal supervision
- Demonstrated ability to learn quickly, anticipate challenges and develop solutions
- Highly organized with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations
- Excellent written, verbal, and active listening skills; ability to communicate at all levels of the organization
- Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and ability to learn new technologies
- Prolonged periods of sitting at a desk and working on a computer
- Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch, or crawl, talk and hear
- Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds
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Clinic Manager - Katy, United States - SkinSpirit
Description
Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body—with over 40 locations nationwide. Our highly trained experts are the best in the industry—renowned for personalized service delivering safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.
We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovating—bringing state-of-the-art equipment and services to our clinics. Join the SkinSpirit experience
We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees we offer Medical, Vision, and Dental insurance.
Position Overview:
The Clinic Manager is responsible for strategically positioning the business for consistent growth by ensuring daily operations are smooth and effective and empowering employees while making certain the clinic is delivering the highest level of service to clients.
What You'll Do:
What You'll Bring:
Physical Requirements:
Pay Range: $75,000 - $125,000*
*Pay will be determined based on candidate experience, clinic size, clinic location and market.
