Clinical Manager - Houston, United States - Sanova Dermatology
Description
Clinical Manager Performance Objectives:
- Coordination of the daytoday clinical operations of the practice.
- Ensure proper staffing levels to maintain efficiency of clinical operations.
- Manages staff daily through adjusting schedules, redirecting staff, answering all clinical questions from medical assistants, motivates and supports clinical staff.
- Responsible for patient care coverage from desk triage, rooming, pathology logs, lab log, biologics.
- Responsible for adequate inventory levels and medical supplies.
- Able to assist physicians with biopsies and surgical procedures such as excisions, ED&C, cryotherapy, laser surgery, etc.
- Ability to educate patients as required after a physician establishes the treatment plan.
- Understands ALL clinical roles and ensures all training and compliance is followed on an ongoing basis.
- Ensures all medical assistants and clinical staff are trained appropriately and thoroughly.
- Promoting excellent customer service by all levels of the staff.
- Develops, implements, and maintains office policies and procedures.
- Interviews, hires, and trains a productive medical team and conducts performance reviews.
- Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
- Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
- Coordinates and collaborates with team managers for staff meetings for clinical staff.
- Ensure communication processes are in place throughout the practice to include all staff and providers so that the flow of information is congruent and consistent to maintain efficiency of operations with all parties.
- Performs all duties and services in full compliance with Sanova Dermatology Core Values.
- Perform other duties that may be necessary or in the best interest of the organization.
- Other duties as assigned.
Clinical Manager Position Requirements
- Two or more years in a supervisory or management position in a clinical setting, dermatology preferred.
- Bachelor of Biology or Nursing, or similar degree required.
- Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.
- Knowledge of HIPAA and labor law.
- Strong customer service skills.
- Skill in using healthcare software (Nextech) and computer systems.
- Knowledge of maintaining supplies and equipment for the medical setting.
- Multitasking skills.
- Problemsolving skills.
- Knowledge of continuous process improvement concepts and practices
- Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.
Since 1997, SBA Dermatology has been providing patient centric services to the Houston area. Now a part of the Sanova family, we continue our commitment to providing white-glove service to satisfy our patients, and their skin's needs. Employees are our most valuable resources, and an integral part of our success. Our mission is to build a world class organization that empowers our physicians and staff to provide the highest quality dermatological care, in state-of-the-art facilities, and improve the lives of the patients we serve.
Come see what it's like to have an amazing employee experience with one of the best teams in the Dermatology world.
PERKS OF JOINING OUR TEAM
- We value
Integrity, Teamwork, Compassion, Innovation &
Excellence - Competitive Salary
- Great Healthcare Plan for you and all dependents (we help you out with the cost)
- Voluntary Dental, Vision, STD, Accident, LTD and Life
- Retirement contribution with Company match
- Company provided life insurance
- Paid Time off (PTO)
- Paid Parental Leave
- Paid holidays
- Company sponsored events
- Employee rewards and recognition programs
- An environment in which you can balance great work with a great life
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