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Service Request Specialist - Dearborn, United States - Corewell Health
Description
This is a dispatching position for Patient transport and may cross train for EVS.
Job Summary
Receives customer requests for service on hospital facilities and equipment. Assesses and prioritizes problem, creates work order and routes to appropriate technician. Maintains work order system. Communicates with customers and technicians regarding work order status.
Essential Functions
Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.
+ Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail.
+ Gathers information to assess customers need, prioritizes the reported problem, and enters request into work order system.
+ Creates accurate work orders and routes to appropriate shop or department in a timely manner.
+ Answers customer questions regarding status of work orders.
+ Issues specialty work orders (Shutdowns, RSI, SMAP, Move) Contacts outside vendors for service requests on equipment covered by service contracts.
+ Consistently uses tools and equipment appropriately on the job.
+ Maintains and contributes to a safe work environment.
Qualifications
+ Required High School Diploma or equivalent
+ Moderate level of medical terminology and data entry experience. Preferred
Physical Demands
+ Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 20 lbs
+ Waist to Waist > 5 lbs: Seldom up to 20 lbs
+ Waist to Chest (below shoulder) > 5 lbs: Seldom up to 20 lbs
+ Waist to Overhead > 5 lbs: Seldom up to 20 lbs
+ Bilateral Carry > 5 lbs: Seldom up to 20 lbs
+ Unilateral Carry > 5 lbs: Seldom up to 20 lbs
+ Pushing Force > 5 lbs: Seldom up to 20 lbs
+ Pulling Force > 5 lbs: Seldom up to 15 lbs
+ Sitting: Frequently
+ Standing: Occasionally
+ Walking: Occasionally
+ Forward Bend - Standing: Seldom
+ Forward Bend - Sitting: Occasionally
+ Trunk Rotation - Standing: Seldom
+ Trunk Rotation - Sitting: Occasionally
+ Squat: Seldom
+ Stair Climbing: Seldom
+ Reach - Above Shoulder: Seldom
+ Reach - at Shoulder or Below: Seldom
+ Handling: Occasionally
+ Forceful Grip > 5 lbs: Seldom
+ Forceful Pinch > 2 lbs: Seldom
+ Finger/Hand Dexterity: Frequently
+ Visual Acuity [None = No; Seldom = Yes]: Seldom
Primary Location
SITE - Dearborn Hospital Oakwood Blvd - Dearborn
Department Name
Patient Transportation - Dearborn
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
7 a.m. to 3:30 p.m.
Days Worked
Variable
Weekend Frequency
Every other weekend
CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling
People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated peopleincluding more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilitiesand Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.
