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    Computing Support Analyst 3 - Stanford, United States - InsideHigherEd

    InsideHigherEd
    InsideHigherEd Stanford, United States

    2 weeks ago

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    Computing Support Analyst 3 Stanford, California, United States Information Technology Services 4 days ago Post Date 103131 Requisition #Immediate opening for a full-time Computing Support Analyst within the Office of the General Counsel (OGC). Responsibilities include serving as the technical expert for end user support, hardware, software and network related issues. In addition, the position will lead projects and process improvement activities related to OGC systems to ensure legal and regulatory compliance. This position requires excellent oral and written communication skills, ability to supervise projects and a high level of technical expertise in computer systems and related applications.Core duties:
    • Lead projects requiring technical expertise and creativity in analysis and deployment of technology.
    • Contribute to the development, communication and implementation of policies, procedures, best practices, recommendations, and guidelines for standards.
    • Administer departmental SAS applications including Worksite and Carpe Diem.
    • Perform metrics trend analysis and reporting; guiding resultant process improvement.
    • Facilitate hardware/software vendor relationships and serve as the key point of contact in program consulting, deployment and adherence to contractual obligations.
    • Represent OGC in various University wide projects as a subject matter expert.
    • Lead activities of desktop staff to diagnose and resolve client problems; guide computing support staff on diagnosis of potential problems and resolutions.
    • Resolve difficult system problems and provide consultation or training as needed.
    • Assist with legal holds and data collections.
      • · Provide day-to day desktop and application support for the entire unit.

    Minimum requirements:

    Education & Experience
    • Two-year college degree and five years of relevant experience or a combination of education and relevant experience.
    • Ability to plan effectively and to manage/supervise projects and work queues.
    • Ability to provide excellent client service.
    • Ability to lead projects requiring technical expertise and creativity in analysis and deployment of technology.
    • Must have advanced level expertise in diagnostic techniques for problem troubleshooting.
    • Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.
    • Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
    Physical requirements*
    • Constantly perform desk-based computer tasks.
    • Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
    • Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
    • Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
    * Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. Work standards
    • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
    • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
      • · Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,
    The expected pay range for this position is $102,000 to $137,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website ) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Additional Information
    • Schedule: Full-time
    • Job Code: 4733
    • Employee Status: Regular
    • Grade: I
    • Requisition ID: 103131
    • Work Arrangement : Hybrid Eligible
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