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- Lead projects requiring technical expertise and creativity in analysis and deployment of technology.
- Contribute to the development, communication and implementation of policies, procedures, best practices, recommendations, and guidelines for standards.
- Administer departmental SAS applications including Worksite and Carpe Diem.
- Perform metrics trend analysis and reporting; guiding resultant process improvement.
- Facilitate hardware/software vendor relationships and serve as the key point of contact in program consulting, deployment and adherence to contractual obligations.
- Represent OGC in various University wide projects as a subject matter expert.
- Lead activities of desktop staff to diagnose and resolve client problems; guide computing support staff on diagnosis of potential problems and resolutions.
- Resolve difficult system problems and provide consultation or training as needed.
- Assist with legal holds and data collections. · Provide day-to day desktop and application support for the entire unit.
- Two-year college degree and five years of relevant experience or a combination of education and relevant experience.
- Ability to plan effectively and to manage/supervise projects and work queues.
- Ability to provide excellent client service.
- Ability to lead projects requiring technical expertise and creativity in analysis and deployment of technology.
- Must have advanced level expertise in diagnostic techniques for problem troubleshooting.
- Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users.
- Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
- Constantly perform desk-based computer tasks.
- Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
- Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
- Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. · Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,
- Schedule: Full-time
- Job Code: 4733
- Employee Status: Regular
- Grade: I
- Requisition ID: 103131
- Work Arrangement : Hybrid Eligible
Computing Support Analyst 3 - Stanford, United States - InsideHigherEd
Description
Computing Support Analyst 3 Stanford, California, United StatesNew Information Technology Services 13 hours ago Post Date 103131 Requisition #Immediate opening for a full-time Computing Support Analyst within the Office of the General Counsel (OGC). Responsibilities include serving as the technical expert for end user support, hardware, software and network related issues. In addition, the position will lead projects and process improvement activities related to OGC systems to ensure legal and regulatory compliance. This position requires excellent oral and written communication skills, ability to supervise projects and a high level of technical expertise in computer systems and related applications.Core duties:Minimum requirements:
Education & Experience