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    Customer Service Associate - South Bend, United States - G & A Consulting

    G & A Consulting
    G & A Consulting South Bend, United States

    4 weeks ago

    Default job background
    Description
    We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you


    Responsibilities


    • Ensure customer account information is up-to-date
    • Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
    • Respond to customer inquiries, product and service questions, and customer complaints
    • Regularly meet with sales lead to receive the newest service and product knowledge
    • Find patterns in customer complaints and bring them to the team for improvement

    Qualifications


    • High school diploma, G.E.D. or equivalent
    • Previous work in a customer-facing position
    • Must possess exemplary interpersonal skills, communication skills, and active listening skills
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