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    PC Support Administrator - Troy, United States - The Ascent Group LLC

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    Description

    Job Profile Summary

    This is an intermediate IT technical position with 2+ years related experience in a technical role working heavily with end users. Responsibilities include maintaining and supporting the end users and workstation environment at a specific location and is not a remote work position. The position provides installation, maintenance, and general support of hardware and software at the assigned site.

    Your Role

    " Point of contact (POC) for IT communications with internal customers.

    " Communicate procedures for proper utilization of digital and IT solutions.

    " Assist in onboarding and training new employees/users with IT related functionality.

    Key Responsibilities:

    " IT infrastructure support PC, servers, firewall, switches, printers, etc

    " Hands on support of local business team hardware, software, access.

    " Assist in manufacturing equipment technical troubleshooting.

    " Manage expectations, recommend modifications of basic IT systems to improve and simplify.

    " Collaboration with vendors on IT infrastructure support and upgrades

    " Drive adherence to IT security compliance.

    Your Profile

    Required Qualifications:

    " Bachelor's Degree in a relevant discipline. Combination of school and extensive experience will be considered.

    " 2+ years' experience in Information Technology with industry recognized certifications preferred.

    " Experience with VM environments

    " Strong troubleshooting aptitude



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