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regional operations manager - Denver, United States - Daikin Group
Description
Job Category:
Distribution & Branch Operations
Ensure all branches and employees follow all procedures, policies, safety standards and work instructions.
Resolve customer issues, complaints, and transactions when necessary.
Manage, supervise, and conduct Branch Visit Guide; follow-up and assist in resolving deficiencies.
Assist in the planning of forecasting inventory needs, ensuring adequate product inventory is available and in good condition.
Resolve operations issues or concerns by communicating with DOM and/or Regional Manager or corporate office where appropriate.
Ensure account sales are monitored and accounts are being worked via CRM.
Review branch P&L's and provide guidance and direction to help deficient areas get back on track.
Work with Region Manager and Territory Sales Manager's to enable Region to achieve overall sales goals.
Act as support line with sales.
Work with HR Business Partner to proactively develop the branches' staffing/talent pipelines including actively networking and participating in the Branch Manager Training program (BMT) to ensure adequate personnel are always in the branch.
Ensure that all employees receive sufficient training for their roles and coordinate with corporate office, HR and company trainers to ensure training goals and requirements are continuously met.
Liaise with corporate real estate and operations for branch openings, closings, relocations, and layout planning including conducting real estate building and location evaluations.
Perform additional projects/duties to support ongoing business needs.Nauture & Scope:
Ensures work is aligned with the Director's expectations, goals, and vision.
Accountable for implementation of policies, processes, and procedures for short-term results
Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance from Senior Manager/Director
Works on difficult to moderately complex issues and projects
Provides guidance and training to subordinates.
Has authority to hire, recommend pay, establish performance, and recommend for termination.
Level of signing authority established by company policy/guidelines.
Knowledge & Skills:
Excellent verbal and written communication skills
Ability to multitask.
Ability to exercise good judgment.
Product Knowledge and understanding of HVAC industry.
Strong leadership and management skill
Excellent computer knowledge including AS400 and Microsoft Office
General knowledge of HVAC wholesale experience
Knowledge of warehousing, inventory, and facility lease agreement
Strong knowledge of sales P&L's
Ability to apply good judgement, strong work ethics and integrity on the job
Experience:
5+ years of related experience
Education:
4 Year degree or equivalent
Physical Requirements/Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Q
ualified Applicants must be legally authorized for employment in the United States.
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
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