Jobs

    Collections Specialist - Towson, United States - Latitude, Inc.

    Latitude, Inc.
    Latitude, Inc. Towson, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Key Responsibilities

    • Perform collection calls and emails on delinquent accounts
    • Escalate queries to sales and customer service to resolve disputed items on the customer account to ensure prompt and accurate payment
    • Maintains accurate documentation of customer contact and collections activity, including customer responses.
    • Confirm account information internally prior to initiating credit hold and 3rd party placement
    • Assist in the performing cash application duties as needed in addition to troubleshooting misapplied cash
    • Perform other duties as assigned

    Key Qualifications

    • 3-5 Years of collections experience
    • 3-5 Years of customer service experience
    • Proficiency in Microsoft Office including Excel, Word, and Outlook
    • Well organized with a high degree of accuracy and attention to detail
    • Possess excellent negotiation and decision-making skills, in addition to strong communication skills
    • Ability to exercise discretion and good Judgement in making decisions
    • The ability to work well in a remote team environment
    • Must maintain the confidentiality of the materials handled
    • Experience with process automation and efficiencies.

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