Client Coordinator - Riverside, United States - SERENITY HOME HEALTH CARE

SERENITY HOME HEALTH CARE
SERENITY HOME HEALTH CARE
Verified Company
Riverside, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Client Coordinator


Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients.

Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.


Responsibilities:


  • Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
  • Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
  • Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
  • Completes client monthly calls according to policy and documents in the client's file.
  • Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
  • Ensures best matches between caregiver and clients.
  • Ensures compliance with the care plan and accurate documentation of all care plan tasks.
  • Trades off responsibilities for being "On call" 2 weeks out of 4 months
  • Participates in staff training and operational meetings.

Requirements:


  • High school diploma or equivalent.
  • 2 years of experience in a customer service role.
  • Demonstrated customer service and communication skills, problem solving, and attention to detail.
  • Technical proficiency in utilizing computers and generating reports.
  • Able to speak, read and write English fluently.
  • Preferably Bilingual (Spanish/English)
'

Work Location:

  • One location
Work Remotely

  • No

Pay:
From $18.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Education:


  • High school or equivalent (preferred)

Experience:

Microsoft Office: 1 year (preferred)
Customer Service: 2 years (preferred)


Language:


  • Spanish (required)

Ability to Relocate:

  • Riverside, IL 60546: Relocate before starting work (required)

Work Location:
In person
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