- This role will oversee ECommerce/Omni-channel logistics and fulfillment operations function. The digital business spans leading pureplay, major omnichannel, and a recently launched direct-to-consumer business.
- The eCommerce function supports three CPG operating companies with hundreds of leading brands and thousands of SKUs. This broad leadership role requires deep expertise in third-party fulfillment logistics functions, warehouse operations, order fulfillment, operational excellence, technology integration, and related key performance indicators.
- Develop and implement a strategic plan for optimizing our e-commerce logistics, focusing on scalability, efficiency, and a zero error goal.
- Play an essential role in researching, selecting, and managing 3PL service providers, governed by supply chain management, to achieve seamless fulfillment, efficient warehousing, and transportation.
- Drive continuous improvement initiatives to enhance customer delivery experiences while reducing operational errors and costs.
- Collaborating with various peer functions and teams, developing operational capabilities to support the various e-commerce business channels, ensuring compliance with Amazon Prime badge requirements, Seller Fulfilled Prime standards, and Direct Ship Vendor operations.
- In collaboration with the Supply Chain, Production, and Integrated Business Planning teams, support the inventory control processes to maintain accuracy and minimize opportunity losses from surplus or shortfall capacity.
- Build, mentor, and lead a high-performing ecosystem dedicated to operational excellence and customer satisfaction in this highly collaborative culture.
- Utilize data analytics to monitor key performance metrics and make data-driven decisions for driving operational excellence and improvements.
- Work closely with other departments and subject matter experts in customer service, information technology, and supply chain to optimize the technology and processes related to end-to-end e-commerce operations.
- Strengthen and uphold relationships with third-party fulfillment logistics providers, suppliers, and technology service providers, operating within the framework of supply chain management.
- Ensure all e-commerce operations comply with legal regulations and industry best practices.
- Perform other duties as assigned as the eCommerce function matures and as the workload or business needs change.
- Bachelor s degree required, preferably in Marketing, Business, Supply Chain, Operations or a related field
- Minimum of 5 years of experience in ECommerce Operations Management on the customer or service provider side.
- Strong knowledge of ECommerce business models, fulfillment logistics, operations, warehouse management systems, and carrier management.
- Experience with Amazon Prime badging requirements, Seller Fulfilled Prime, and other e-commerce business models.
- Certification and familiarity with Lean Six Sigma, Kaizen, DMAIC, and root cause analysis practices to help drive process improvement and operational excellence are highly desired.
- Excellent leadership, people management, team development, and influencing skills across functions and at all levels of an organization.
- Strong strategic decision-making abilities, using critical thinking and reasoning to solve complex problems with simple solutions.
- Exceptional negotiation skills with proficiency in data analysis and performance metrics to drive operational excellence and customer satisfaction.
- Must have exceptional organization, presentation, analytical, strong attention to detail, oral and written communication skills to coach and promote ideas.
- Goal-oriented and self-motivated with excellent time management and prioritization skills.
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ECommerce Operations Manager - Davenport, United States - Entelli Consulting LLC
Description
POSITION: ECOMMERCE OPERATIONS MANAGER
LOCATION: QUAD CITIES AREA
TYPE: DIRECT HIRE/FULL TIME HYBRID SCHEDULE IN IOWA
Our direct client, a manufacturer in the production of food, beverage and agriculture, has a new ECommerce Operations Manager position for a full-time, direct hire opportunity. If you're passionate about optimizing efficiency, maximizing profitability, and delivering an exceptional customer experience, we want to hear from you
Note: This position is hybrid in Iowa
PRIMARY DUTIES & RESPONSIBILITIES:
Strategic Planning:
Third-Party Logistics (3PL):
Operational Excellence:
E-commerce Platforms:
Inventory Management:
Team Leadership:
Data Analysis:
Cross-functional collaboration:
Vendor Relations:
Compliance and Best Practices:
EDUCATION:
EXPERIENCE & QUALIFICATIONS:
Entelli Consulting May 2024
