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    Customer Service Assistant West Valley - Phoenix, United States - D.R. Horton

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    Job Description - Customer Service Assistant West Valley **Job Description**

    Customer Service Assistant West Valley **Description**

    **D.R. Horton, Inc., the largest homebuilder in the U.S.**, was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.

    D.R. Horton, Inc. is currently looking for a **Customer Service Assistant** for their Warranty Department. being the initial contact between the homeowner and the company regarding customer service issues. Responsible for data entry and processing of warranty repair request and service reports.

    **Essential Duties and Responsibilities**

    Assist customers, trades and field personnel over the phone

    Entry of all incoming and outgoing work order requests, POs and basic letters

    Maintain as well as create customer history

    Maintain and create reports

    Maintain inventory of department

    Liaison between Customer Service Department and homeowners

    Maintain homeowners files

    Answer incoming phone calls and put them in contact with the appropriate personnel to resolve problems

    Process field representatives' status of ongoing work

    Prepare the orientation and walk-through booklets

    Prepare and mail customer service surveys

    Act as liaison between homeowners and Customer Service Manager and Coordinators

    **Qualifications**

    **Education and/or Experience**

    High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

    Come join a winning team with a Fortune 500 company We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental. ***Build YOUR future with D.R. Horton, America's Builder.***

    Come our newest Open Jobs on Twitter and us on Facebook

    **Job**

    : Warranty **Primary Location**

    : Arizona-Phoenix **Organization**

    : Home Builder **Schedule**

    : Full-time **Job Posting**

    : Jan 11, 2022, 6:00:00 AM



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