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Parsippany

    Associate Technology Specialist - Parsippany, United States - IPG Health

    Default job background
    Marketing / Advertising / Public Relations
    Description

    · Regularly updates the ticket tracking system with status and fixes.

    · Assists in resolution of end-user desktop issues and escalates up to team members if needed.

    · Directs interaction with customers, requiring interpersonal skills with a focus on client relations.

    · Installs software and/or hardware peripherals, apply security patches and anti-virus updates.

    · Assists with all meetings from a technical standpoint including A/V setup and troubleshooting.

    · Assists in issuing, tracking of hardware, printer troubleshooting, mobile device support, and configuration.

    · Follows documentation and checklists ensuring a high quality of service.

    · Responds to after-hours/emergency support requests as needed.

    · Troubleshoots problems by applying established techniques, procedures, and specific standards.



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