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Senior Project Manager, Claims Operations - Madison, United States - American Family Insurance
Description
At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities to put customers at the center of what we do best – protecting and restoring their dreams when they need us most.
We're leveraging our expertise, technology and new ways of working to reinvent one of America's largest industries—creating positive impact that empowers our customers, communities, and company to thrive.
We are problem solvers who ask critical questions and tackle challenges big and small. Together, we change what's expected of insurance.You will provide high-level planning, project, program and/or portfolio leadership within a division or from a corporate oversight perspective. Controls project scope, resources (people and budget) and schedule. In some divisions provides leadership and facilitation for divisional planning or profit and growth planning processes.
Position Compensation Range
$84, $139,000.00
Pay Rate Type
Salary
Compensation may vary based on the job level and your geographic work location.
Primary Accountabilities
Assist business division and department leaders in identifying and gathering appropriate internal data to support the planning process including investment planning, prioritization, and forecasting.
Facilitate portfolio sync meetings, and provides oversight for tracking, monitoring and reporting of progress towards strategic goals via alignment and reporting.
Implement light-weight controls that ensure teams are developing goals and indicators.Report metrics related to progress on strategic project portfolio and operationalizing the tracking and reporting of health and performance metrics of business value.
Maintain internal and external compliance and audit readiness.Maintain strong link to continuous improvement opportunities.
Develop and maintain standardized business planning tools and methodology to support the planning process and move us toward continuous improvement and best practice compliance.
Define guardrails for event best practices.Specialized Knowledge And Skills Requirements
Demonstrated experience providing customer-driven solutions or support.
Demonstrated experience communicating with all levels of company management.
Demonstrated experience successfully planning and executing large corporate initiatives involving multiple operational and technical areas across the organization.
Solid knowledge of agile portfolio management tools, methods and practices.
Present information at all levels of the company, including executive leadership.
Knowledge of the claims process required.
Project management, process improvement or product experience required.
Familiarity with a project management tools like JIRA,
Travel Requirements
Up to 10%.
In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI
We encourage you to apply even if you do not meet all of the requirements listed above.
Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture.
We encourage those who are passionate about what we do to applyWe provide benefits that support your physical, emotional, and financial wellbeing.
You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.We are an equal opportunity employer.
It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.#J-18808-Ljbffr
