Quality Administrator - Madison, United States - Amcor

Amcor

Verified Company

Madison, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We are global, we are impacting the lives of millions every day, we are making a difference

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025.

Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space.

Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home
- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Job Overview

This individual administers the customer complaint and claims process utilizing KMS and SAP for all Amcor Flexibles North America Food operations.

The support can be in the form of key metric reporting, statistical analysis, process analysis, coordinating and expediting the flow of complaints and return authorizations for the division operation to maximize customer satisfaction.

What You Get To Do

Puts safety first in all responsibilities including awareness and adherence to all corporate and site environmental, health, and safety policies.
Oversees administration of the Customer Complaint and Returns documentation system for all division plants. Serves as point person from initiation of complaint through resolution which ensures the necessary closed loop process.
Leads efforts in compiling and generating key monthly quality reports which reflect claims metrics such as claims as a percent of sales; frequency, severity and response time for all division facilities.
Monitors/audits and expedites complaint process stage gates which include receipt confirmation, disposition, root cause/corrective action, credit and closure.
Audits root cause/corrective action for accuracy and necessary detail supporting the divisional quality managers.
Audits the various quality reports for accuracy to ensure the business is obtaining consistent and relevant information for tracking and trending analysis.
Assists customer service in the facilitation of complaint information to responsible department personnel.
Develops of queries (customer and internal) that provide statistical reports to include visual evidence of key performance measures.
Administers external systems / forms as requested by specific customers including ICIX, QIMC and other customer specific complaint databases.
Assists in the administration of customer requests including selfassessments; letter of guarantees; and other supplier audit assessment documentation.
Trains other Quality Admin staff as required.
Participates as a team member on improvement projects.
Acts as a backup resource to other Quality Admin staff as required.

WHAT WE VALUE

Strong analytical skills, detail oriented.
Strong Flexibles packaging Product knowledge.
Welldeveloped verbal and written communication skills.
Able to work independently and as a member of a team. Acute sense of accountability and customer focus.
Demonstrated track record of professionalism and poise in dealing with external customers.
Strong organizational skills, experience handling large volume of information flow with high degree of accuracy.
Strong knowledge of Microsoft Office including Word and Excel. Able to work with centralized databases such as SAP, SMS, etc.

WHAT WE WANT FROM YOU

A Bachelor's Degree in quality or business or a closely related field or an equivalent combination of education and experience.
Minimum 3 years of experience in customer service or quality related work in a manufacturing environment (preferably flexible packaging.
Lean Six Sigma green belt certification or a willingness to obtain such certification.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor Flexibles North America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call and let us know the nature of your request and your contact information.

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