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    Japanese Bilingual IT Support Engineer - Honolulu, United States - Actus Consulting Group

    Actus Consulting Group
    Actus Consulting Group Honolulu, United States

    1 week ago

    Default job background
    Description

    Industry:
    Travel/Hospitality

    Location:
    Honolulu, HI

    Salary:
    $70K~$90K (DOE)

    Visa Sponsor:
    Yes

    Language:

    English:
    Business Level, Japanese: Business Level
    Japanese travel company seeks an Japanese Bilingual IT Support Engineer.

    【Primary Responsibilities】
    Trouble shoot and problem solve the various information technology activities, including network, hardware, software, services, applications and security. Will devise and execute procedures, methods, and schedules, including collaborating with external resources/companies. Will provide technical support to internal end users. Create problem-solving procedures and technical documentation for end-users and for the MIS staff.

    【Percentage】
    Time Spent Essential Job Functions


    30% * User Support – Handle technical inquiries and trouble shoot for end users by visiting location or site of hardware and software issues.

    This may include user account setup and management, and providing user guides.

    20% * Infrastructure Setup and Maintenance – Install and maintain infrastructure components, such as network devices and servers. This involves set up and configure equipment onsite, perform regular inspections and conduct maintenance tasks. Also, respond to incidents and perform recovery operations when issues or failures occur.

    20%* Software/License Support – Provide support for the software/licenses used within our organization. This includes operating systems, office suites, business applications, etc. Also, install, configure, troubleshoot, and manage updates to assist in using software effectively.


    20%* Incident Management – Manage incidents and trouble shoot on-site, which includes receiving and categorizing issues, setting priorities, escalating if needed.

    Collaborate with senior staff and relevant departments ensuring timely resolution of problems.


    10% * Technical Documentation – Create troubleshooting guides and technical documentation, which involves developing guides, manuals, and FAQ's to assist with problem-solving and providing resources to other support team members.

    【Requirements】


    • Bachelor's degree in Information Technology, Computer Science or equivalent.
    • Possess at least five (5) years' experience or equivalent in Information Technology field, including at least three (3) years in enterprise technical support, IT support and IT Help Desk, as a technical engineer or similar role.
    • Possess knowledge of information technology, including infrastructure and networks, hardware, software, services, applications, security based on work experience.
    • Must be able to diagnose and troubleshoot technical issues.
    • Possess good understanding of computer systems, mobile devices and other tech products.
    • Possess excellent communication skills, verbal and written, in English and Japanese; must be able to provide step-by-step technical help in English and Japanese.
    • Must be able to work independently and cooperatively with others, such as employees, business partners and customers in a professional and positive manner.
    【Others】
    ・Exempt

    Normal business hours: 8:00 a.m. – 5:00 p.m., Monday – Friday, including weekends and holidays.


    • Regular attendance is required for this position.
    ・Annual bonus depending on the performance of company/individual and quarterly individual goal incentive

    Registration:
    I have already registered.
    If you have not registered, please attach your resume file.

    #J-18808-Ljbffr
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