Jobs
>
Norcross

    Customer Services Support Operator - Norcross, United States - Viva USA, Inc.

    Viva USA, Inc.
    Viva USA, Inc. Norcross, United States

    3 weeks ago

    Default job background
    Description

    Title: Customer Services Support Operator - Hybrid



    Description:



    Position Overview



    The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and/or programs. Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs. Utilize customers tools to research and resolve customer inquiries. Develop a relationship with key stakeholders at all levels, while staying abreast of market specific knowledge to maximize savings for customers and client. Familiarize and adapt to contractual changes as needed to minimize the risk to the customers and client. Function as a point of contact for internal and external team regarding financial activities as it relates to the Retail & Alternative Channel Team



    Responsibilities

    Customer Service Representative is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.

    Resolves semi-complex activities related to taxes, invoices, dispute, CAID or other related problems with financial activity

    Respond effectively to sensitive inquiries from internal and external customers.

    Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements.

    Serve as the primary contact for all selected customer orders; including supporting price and availability, product support, change orders, returns, credits, calls, etc.

    Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, finance, accounts receivable, and buyers, etc.

    Identify problems as they occur and take appropriate steps to solve or escalate them to management.

    Effectively use fundamental practices and procedures around the processing and management of change orders.



    Required Knowledge/Skills, Education, and Experience

    SAP experience; SO, Debit and/or Credit, Accounts receivable

    Able to work independently with minimal supervision.

    Ability to excel in a high volume and fast-paced environment.

    Demonstrate good analytical and organizational skills

    Create and improves processes, to include drive and support analysis of strengths and weak points of accounts, identify improvement areas and support targets that are cascaded to the functions

    2-4 years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.

    Strong data analytical and problem-solving skills in identifying patterns and trends.

    Proficient with Microsoft Suites.



    Preferred Knowledge/Skills, Education, and Experience

    Associate Degree is preferred.

    Prior experience with SAP or CRM systems

    Good functionality with excel and other Microsoft tools



    SalesForce nice to have

    Data entry experience into excel

    SAP huge plug

    Experience working remotely

    Experience communicating with customers via phone and email



    Notes:

    Hybrid- at least 1-2 days in the office due to training, so must be local

    8:00-4:00


  • The Erosion Company

    Operations Support Coordinator

    2 weeks ago

    The Erosion Company Woodstock, United States

    The Erosion Company (TEC) is currently hiring an Operations Support Coordinator for our Woodstock, GA location. We are the largest and most experienced Erosion Control contractor in the Southeast, offering comprehensive erosion control, specialty materials, forestry, and other si ...

  • State of Delaware

    Operations Support Specialist

    3 weeks ago

    State of Delaware Smyrna, United States

    **Introduction**: · **Make a Difference with DHSS** · Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. W ...

  • State of Delaware

    Operations Support Specialist

    2 days ago

    State of Delaware Smyrna, United States

    **Introduction**: · **Make a Difference with DHSS** · Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. W ...

  • State of Delaware

    Operations Support Specialist

    1 week ago

    State of Delaware Smyrna, United States

    This class is responsible for processing data/information in support of an agency's operations. · **Essential Functions**: · Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job du ...

  • MCKESSON

    Senior Director, IT Support and Operational Excellence

    6 days ago

    MCKESSON Atlanta, United States Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you a ...

  • Actalent

    Laboratory Technologist

    2 weeks ago

    Actalent Norcross, United States Full time

    Shift: Sun - Tue 7am - 7:30pm, every other Sat 7am - 3:30pm · Description: · Responsible to perform laboratory testing assigned to the department. · Recognize unusual test results and resolve discrepancies. · Maintain knowledge of all current Standard Operating Procedures (SOPs ...

  • Actalent

    Diagnostic Laboratory Technician

    2 weeks ago

    Actalent Norcross, United States Full time

    Job Description: · The Laboratory Technologist is responsible for performing laboratory testing assigned to the department. Recognize unusual test results and resolve discrepancies. Maintain knowledge of all current Standard Operating Procedures (SOPs) required to perform effecti ...

  • Actalent

    Laboratory Technologist

    2 weeks ago

    Actalent Norcross, United States Full time

    Job Description: · The Laboratory Technologist is responsible for performing laboratory testing assigned to the department. Recognize unusual test results and resolve discrepancies. Maintain knowledge of all current Standard Operating Procedures (SOPs) required to perform effecti ...

  • The Progress Place

    Mental Health Executive Assistant

    1 week ago

    The Progress Place Norcross, United States

    Job Overview: · Key Responsibilities: · - Manage and maintain the CEO's calendar, including scheduling appointments, meetings, and travel arrangements. · - Act as a point of contact between the CEO and internal/external stakeholders, ensuring efficient communication and informati ...

  • SPATCO Energy Solutions

    Construction-heavy Maintenance Crew Leader

    2 weeks ago

    SPATCO Energy Solutions Norcross, United States

    SPATCO Energy Solutions has been an industry leader in providing energy solutions since 1935. We are here to provide the best energy solutions to our customers. We are built on service. From the ground up, our construction and instillation teams build fueling and charging station ...

  • Penske Truck Leasing

    Body Shop Technician I

    1 week ago

    Penske Truck Leasing Norcross, United States Full time

    Position Summary: · As an experienced Body Shop Technician with Penske, you'll use industry-leading technology and repair techniques – plus cutting-edge diagnostic equipment – to get our customers' state-of-the-art vehicles back up and running in high-quality condition. You'll ta ...

  • Penske Truck Leasing

    Body Shop Technician I

    2 weeks ago

    Penske Truck Leasing Norcross, United States Full time

    Position Summary: · As an experienced Body Shop Technician with Penske, you'll use industry-leading technology and repair techniques – plus cutting-edge diagnostic equipment – to get our customers' state-of-the-art vehicles back up and running in high-quality condition. You'll ta ...

  • Phoenix Chiropractic

    Office Manager

    2 weeks ago

    Phoenix Chiropractic Norcross, United States

    We are a growing Chiropractic office looking for an intelligent, upbeat team member who loves people and loves to serve others to be part of our dynamic team. · As an Office Manager, you will play a crucial role in ensuring the smooth and efficient operation of our office environ ...

  • Aspen Dental

    Dental Assistant

    3 weeks ago

    Aspen Dental Peachtree Corners, United States Full time

    At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When ...

  • Atlanta Marriott Peachtree Corners

    Human Resource Coordinator

    2 weeks ago

    Atlanta Marriott Peachtree Corners Peachtree Corners, United States

    Job Summary: · Assist and support management and the leadership team with handling and resolving Human Resources issues. · **Responsibilities**: · **QUALIFICATIONS**: · - High School diploma or equivalent is required with at least 2 years of Human Resources experience. · - Colleg ...

  • Velocity Ventures

    Shift Leader

    4 days ago

    Velocity Ventures Norcross, GA, United States Freelance

    **We at TRIGO Group have become a globally recognized company since our establishment in 1997, providing innovative quality management services to the automotive, aerospace, railway, and heavy transport industries. With over 10,000 employees, we operate in more than 550 locations ...

  • Wendy's

    General Manager

    6 days ago

    Wendy's Norcross, United States

    Become a proud leader running a business dedicated to the community and the customer experience. With over 6,600 locations, Wendy's is one of the largest quick-service restaurant chains in the world. If business - on a big scale - is what motivates you, Wendy's is the place to be ...

  • City of Norcross

    Facilities and Fleet Superintendent

    5 days ago

    City of Norcross Norcross, United States

    The City of Norcross is looking for a full-time **Facilities and Fleet Superintendent.** The purpose of this position is to plan and manage operations and activities for city facilities and services and the city fleet operations for Electric, Stormwater, Public Works, Parks and R ...

  • City of Norcross

    Facilities Technician

    5 days ago

    City of Norcross Norcross, United States

    The City of Norcross is looking for a **Facilities Technician.** This position will perform a wide range of facilities support services tasks including non-technical maintenance of plumbing, electrical, heating, ventilating, and/or air conditioning facilities and equipment, at a ...

  • Phoenix Chiropractic

    Office Administrator

    6 days ago

    Phoenix Chiropractic Norcross, United States

    We are a growing Chiropractic office looking for an intelligent, upbeat team member who loves people and loves to serve others to be part of our dynamic team.We need someone with energy, enthusiasm, and intelligence. Verbal and written skills are required. We are one of the faste ...