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    Senior Project Specialist - Boca Raton, FL, United States - Canon Solutions America, Inc.

    Canon Solutions America, Inc.
    Canon Solutions America, Inc. Boca Raton, FL, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Specialist, Technical Support


    Type:
    Full-Time

    # Category:
    Product Support

    Provides comprehensive technical support to all other technical positions within the division.

    Accountable for developing, administrating, and presenting comprehensive technical training to both field and in-house service employees on all existing and future contracted products sold by Canon Solutions America.

    This includes all Canon digital and Multi-functional products as well as any third party identified products (i.e. Actively participates in the Technical Help Desk operations within the department.

    Perform in-house training sessions and technical/non-technical workshops as directed.

    • Provides comprehensive technical phone support for all field service staff, internal and external customers as required.
    • Researches, resolves, and documents unusual technical problems or difficulties through the use of Oracle and Canon Solutions America current helpdesk software, and Canon Online tools (ie: eSupport,Navi, etc.).
    • Distributes and/or updates technical information and publications to technical staff. Maintains and ensure all technical reference material (i.e. Evaluates and provides comprehensive reporting on both new and existing product performance and provide recommendations on any specialized training requirements, required manufacturer updates/modifications, or other necessary steps as required.
    • Maintains established training inventory, class materials, and supplies to ensure the effectiveness and productivity of all training sessions.
    • Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
    • Degree in Electronics or equivalent training in Military/Trade School.
    • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
    • Microsoft Certified Professional (MCP).
    • Canon Technical Training Course Certifications for products related to the IR /IRC/IP/CLC product line.
    About our Company - Canon Solutions America, Inc.

    empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

    With unwavering dedication to promote professional innovation, Canon Solutions America, Inc.

    helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

    Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.


    Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

    We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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