Professional, Product Manager. Long-Term Care Services - St George, United States - MVP Health Care

MVP Health Care St George, United States

1 week ago

Description

220 Alexander St, Rochester, NY 14607, USA

303 S Broadway # 230, Tarrytown, NY 10591, USA
625 State St, Schenectady, NY 12305, USA Req #1823

Friday, December 8, 2023

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow.

We are a nationally recognized, award-winning leader for a reason.

The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better.

If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP

Status:
Full Time, Exempt

In collaboration with the Director of LTSS and the VP of Provider Engagement and Care Management, this position is responsible for assisting in the leadership and development MVP's LTSS Product and Services.

TheLTSS Product is a key offering to MVP's State Program customers and the management of it all aspects of the offering is essential to ensure customer needs are met and serviced, network access and accountabilities are aligned, and all policies and procedures are developed and compliant.

The role will focus on facilitating and aligning product vision and execution with the overall LTSS strategies.

This position will focus on the development of innovative capabilities to improve quality of care and meet emerging regulatory guidelines as well as refine processes for efficiency and return on investment.

Additionally, the Product Manager will work very closely with Finance to ensure all components of the LTSS Product and Services are financially tracked and reported on, and emerging changes are executed on.

The position requires a fast paced, organized, and driven candidate committed to improving member engagement and supporting the Clinical Care Teams in providing best-in-class care to our members.

A successful candidate will achieve objectives by leading planning functions, understanding program requirements, preparing, and completing action plans, resolving/mitigating real/perceived problems, identifying care trends, determining clinical, operational, and financial improvement areas, and implementing change.

The Position Will

Align organization around end-to-end LTSS strategy, functions, policies, and procedures.
Support the transformation of LTSS benefits program administration into a robust and financially sound Product.
Work with a dedicated team to identify investment, ROI and planned lifecycle of the Product.
Align the Product to deliver the right value to the customer.
Monitor success measures derived from outcomes not output and lead recommended change execution.

Will lead, under guidance of the Director, the Product's ability to iterate and improve the processes therefore enhancing service delivery with speed and agility.

The position requires the ability to represent the department, in the transformation of the LTSS Product which will require cross-departmental and cross-project dependencies which require development of Stakeholder communication to proactively mitigate operational, clinical and/or fiscal issues, as necessary.

The candidate should be an independent thinker, curious, a strong collaborator, have excellent organizational skills and an ability to prioritize multiple demands in an aggressive paced environment.

The candidate should be able to coordinate and conduct research, analyze outcome/performance measures, and identify and mitigate root cause solutions and communicate industry trends/standards to all Stakeholders.

The position will require a proficient level of analytical skill and comfort with technology, able to capture business requirements and perform as liaison with technical and analytical teams across the organization.

Support the execution of the MVP LTSS Product strategy.

Use critical thinking skills to assist in the definition of product planning scope and objectives, involving all relevant stakeholders and setting achievable timelines with appropriate interim milestones to mark progress.

Support Corporate Project Management and Content Development, communicates project plans, project objectives and milestones, implementation plans to all stakeholders and other relevant parties.

Work collaboratively with operational and clinical leadership to facilitate cross-stakeholder meeting discussions, engage all relevant stakeholders, and develop useful presentation materials with the goal of advancing and achieving the stated milestones and objectives and performance reporting.

Manage Product evaluation and ongoing performance:
Evaluate how changes may impact the organization both financially and operationally.
Analyze operational and/or financial data to evaluate performance and identify improvement opportunities.

Conduct and manage the research, documentation, and analysis, utilizing both internal and external sources of operational, financial, and benchmarking/best practice data.

Stay abreast of current trends, best practice, and other information relevant to community health and health equity and specifically related to the projects and committee(s) s/he supports; researches and shares relevant information.

Provide input to the stakeholders on additional analyses and key next steps for Communication and Collaboration
Prepare concise, creative, professional summaries of analyses and plans for members of Senior Leadership and others, as appropriate.

Effectively present findings to all levels of staff, targeting the presentation towards the knowledge level and needs of the audience.

Provide timely and accurate progress reports on all current initiatives.

May include other responsibilities as assigned in support of Health Management initiatives.

Position Qualifications

Minimum Education:
Bachelor's Degree in Business Administration, Public Health or related field or relevant work experience.
Master's degree in business administration, Health care Management, or related discipline, preferred.

Minimum Experience

Minimum of 5-8 years of relevant experience required.
Experience in the healthcare industry with a clinical and Government Programs background
Experience implementing product and program analytics supporting analysis of feature.

and user impacts; segmentation of users by properties and behaviors

Experience in long-term care services a plus
Understanding health equity and inclusion models within the private sector, preferred

Experience in developing, managing, and measuring the impact of cross-sector partnerships, including a successful track record of working with not-for-profit entities on impact-oriented efforts.

Experience conducting stakeholder mapping and needs assessments, defining and executing a strategic roadmap.

Required Skills

Ability to work and influence across a matrixed environment and to manage Product performance.
Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
Ability to present to both internal and external stakeholders.
Excellent planning, facilitation, and organizational skills
Proficiency of the product management discipline
Ability to understand the long-term ("big picture") and short-term perspectives of situations
Ability to be innovative, creative and think "outside the box."
Ability to translate customer needs into desired product capabilities.
Ability to plan for and coordinate dependencies across teams.
Passionate about customer success and customer results
Strong attention to detail and process development acumen

Some travel required.

About MVP

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont.

Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal.

We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.

At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting.

Specific employment offers and associated compensation will be made individually based on several factors , including but not limited to geographic location ; relevant experience, education, and training; and the nature of and demand for the role.

In addition, we offer a comprehensive benefits package that includes:

Considerable paid time away from work including PTO (Paid Time Off), s ick t ime, service t ime o ff, p aid h olidays, and f loating h olidays , allowing you to take time off when it suits you best.

Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
Life insurance and disability coverage to ensure financial security for you and your dependents.

An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.

Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about total compensation and benefits will be provided during the hiring process.

MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF).

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law.

Any person with a disability needing special accommodations to the application process, please contact Human Resources at

Please apply and learn more - including how you may become a proud member of our team.

Other details

Job Family Medical Management/Clinical
Pay Type Salary
Min Hiring Rate $75,870.00
Max Hiring Rate $148,930.00

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