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    Director of Operations - Baltimore, United States - Executive Recruiting Group

    Executive Recruiting Group
    Executive Recruiting Group Baltimore, United States

    3 weeks ago

    Default job background
    Engineering / Architecture
    Description

    We re seeking a Director of Operations to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success.

    Responsibilities:

    • Liaise with superior to make decisions for operational activities and set strategic goals
    • Plan and monitor the day-to-day running of business to ensure smooth progress
    • Supervise staff from different departments and provide constructive feedback
    • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements
    • Manage procurement processes and coordinate material and resources allocation
    • Oversee customer support processes and organize them to enhance customer satisfaction
    • Review financial information and adjust operational budgets to promote profitability
    • Revise and/or formulate policies and promote their implementation
    • Manage relationships/agreements with external partners/vendors
    • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
    • Ensure that the company runs with legality and conformity to established regulations
    • Analyzing company processes and procedures.
    • Developing process enhancement strategies.
    • Investigating shortfalls, issues, and complaints in current business processes.
    • Establishing norms and standards of company performance.
    • Monitoring staff performance and organizational processes.
    • Collaborating with other stakeholders to enhance productivity and staff satisfaction.
    • Communicating ideas and opinions to other members of management.
    • Managing staff and teams of various sizes.
    • Training, mentoring, and guiding team members in new processes.

    Requirements:

    • Bachelor's degree in business administration or relevant field; Master's a plus
    • Proven experience as Director of Operations or equivalent position in a production/manufacturing environment.
    • Excellent organizational and leadership abilities
    • Outstanding communication and people skills
    • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
    • Working knowledge of data analysis and performance/operation metrics
    • Familiarity with MS Office and various business software (e.g. ERP, CRM)
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