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    Mid level IT Service Technician - San Francisco, United States - GovCIO

    GovCIO
    GovCIO San Francisco, United States

    2 days ago

    GovCIO background
    Description
    Overview

    GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in San Francisco, CA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.

    Responsibilities

    The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel.

    Other specific duties include the following:
    Provides on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.

    Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

    Recommends systems modifications to reduce user problems.

    Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.

    Installs operating system patches, upgrades etc. via SCCM Software Center

    Provides remote support services for telework/home users.

    Helps ensure user applications work over VPN and/or Citrix.

    Manages user relocation requests

    Ensure devices are properly encrypted.

    Local On-Site Cabling

    Provides on-site support for enterprise groups such as the network and security operation centers.

    Restarts network equipment, including switches and routers as directed by enterprise networking.

    Replaced defective network equipment.

    Wireless Services

    Assists users with mobile communication devices.

    Provides tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.

    Asset Inventory Support

    Assists with physical inventory as needed.

    Assists with receiving and receipting property.

    Disposal Preparation Support

    Process computer equipment for disposal.

    Ensure disposal policies are properly employed.

    Ensures all devices are are fully wiped of information before leaving the facility.

    Video Conferencing and Audio/Video O&M

    Troubleshoot system problems and repairs

    Work with support staff for remote troubleshooting and repairs.

    Assist in setting up presentation devices and video conferencing units.

    Support pre/post application releases

    Gather analyze, and report end-user support trends

    Other duties as assigned

    Qualifications

    High School with 2-5 years (or commensurate experience)

    Required Skills and Experience

    US Citizen

    High degree of technical proficiency

    Excellent problem-solving skills and analytical abilities

    Preferred Skills and Experience

    Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role

    Certification in Microsoft Operating Systems

    Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation

    CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA Security

    Clearance Required:
    Must be able to obtain and hold a Public Trust Clearance.

    Company Overview

    GovCIO is a team of transformerspeople who are passionate about transforming government IT.

    Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

    But we can't do it alone.

    We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people.

    We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

    We are an Equal Opportunity Employer.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.

    EOE, including disability/vets.

    Posted Pay Range


    The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity.

    The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process.

    If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

    Posted Salary Range

    USD $ USD $27.00 /Hr.

    Submit a referral to this job (https://careers-)

    Location

    US-CA-San Francisco


    ID
    Category

    Information Technology

    Position Type

    Full-Time
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